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help desk and asset management

By tfillette ·
I work for a small company approximately 30 PC's and around 75 servers at various locations. I am looking into automating more of my Helpdesk Staffs tasks, Web Enabled, Remote Management, basically I think you see where I am going with this. We are currently a staff of 4. I have looked into Intuit Track It and have found that while I enjoy the features I am of course looking for perhaps a less expensive solution. Any ideas suggestions would be appreciated.

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remote control

by pcorneillie In reply to Mixed thoughts

Concerning remote control and basic management of the remote computers I use Hyena (http://www.systemtools.com) with the integration of UltraVNC (http://ultravnc.sourceforge.net).
This is fairly cheap (Hyena only as UltraVNC is free) but fast, reliable, secure, easy to use and surely has enough features to do remote control.

I can only recommend this (with our without Hyena).

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Hyena

by joel In reply to remote control

Heyna is good. Our company uses another program called IntelliAdmin (<A HREF="http://www.intelliadmin.com">http://www.intelliadmin.com</A>

Works well if you want to remote into any computer on your lan without installing software.

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Avensoft - nService

by Murpmic In reply to help desk and asset manag ...

$200 / tech for small sites or site license for larger.

MS SQL, AD Integration and others, fast pages, assets, integrates with email for tickets.

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Novo Solutions

Novo Solutions is a leading provider of scalable, easy to use web based help desk, customer support and knowledge management solutions. Check us out, www.novosolutions.com.

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