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Help!! I forgot my password!!

By Mike Emeigh ·
This question is directed primarily to Net ADMINS FOR networks that connect multiple sites, where they have little face-to-face contact with their user base:

Suppose you receive a request to reset a password from a user who claims to have forgotten his password. What procedures and policies do you have in place to ensure that the person making the request is actually the user?

-- MWE

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