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How to convince users to use their computers only for business related work

By creative8008 ·
I always get impressed when i receive a help request from a user that said : " My computer is very slow, i need to wait 5 minutes to open any application"

Although he has a P4 computer with 60GB HDD and 512MB of RAM, it looks like there is somthing serious happing, checking viurs monitoring log on the server, checking updates, every thing works fine , but finally you go to the user look at his computer then be happy or get made you fined thousands of MP3s songs, handrads of Moives and quit few games mostly not more than 10 - 15, and finally up to 13 -15 startup programs such as chatting programs, messengers, picture views, calenders !!! Now can any one tell me How to convince users to use their computers only for business related work specially if those users in upper managment levels ?

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Policy & Training

by TprattBP In reply to Policies

Agreed! We have a strict Acceptable Use Policy that clearly spells out what is acceptable and the sanctions if not followed. No one, including the owner, is allowed to install software on company computers. That puts the ownership, license compliance & support fully on the IT dept. We also require all users to attend a Safe Networking presentation before they log on the first time. We follow up by periodically providing training on how to best use the electronic tools the company has provided them.

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I agree and more

by rob mekel In reply to Policies

if y're having trouble convincing upper management of the need to imply those polices (rules) then make sure you have a financial overview of what it will cost extra if they want all of those programs to run as nice as they would as if just 1 or the normal company programs are running.

I'm sure that will convince them as they are triggered on profit and not spending money on fun of the employee including themselves.

Rob

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by maxchowhk In reply to Policies

Yes, I will back up all those song into a DVD and return to the user, at the same time I will mention it is the corporate policy of not allow any personal infromation in the system or use the system as personal use. Will note the user inform management if found next time.

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Group Policy

by bmwwaterman In reply to Policies

We started using local Group Policy on the XP PC's to limit what can and can't be run. When you know what the excuteable is, then you can keep it froming running. We also install Spybot and Adaware. So when we found some new programs, excuteables, etc. that we want to block, we throw those into the "Do Not Run" list in Group Policy. Now if you are in Microsoft shop, you can push it out through Group Policy after they log in. If you are in a non-MS shop, then you'll have to use the local group policy on the client machine. It's a little more of a pain to do, but you can do it. We did.

The politics of management is they don't understand what the problem is, let alone the solution. How many times do we encounter problems, and scratch our heads our selves. And we work with this stuff all day, every day. They basically expect you to fix whatever the problem is. Don't you hear, after you start explaining what the problem is, them say, "Oh... just fix!" I love the dumb looks sometimes also.

Don't give up. Find that little crack so you can do what needs done. Help to protect themselves from their own actions. Start out slowly at first. Then it'll get accepted and be expanded even more.

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Talk to each user

by mjd420nova In reply to How to convince users to ...

I have had to talk to each user who is plowed
under with messengers, cursor and veiwer
programs that load on start up. I explain that each one slows the machine down a little bit, after time and more added programs that this
can be substantial and even create lockups
and hangs. Make it the users decision if they
need all the happy stuff or want a quick
machine.. I use the task manager to even
illustrate this to some users, the response
so far has been positive. I'm trying to check
out if I can use two versions running at the same time, one user and the other for work.
Two machines is the cure, we have one desktop
just for games and browsing, as the others
can't even get to the internet.

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Best Approach - It's Not Your Problem

by Wayne M. In reply to Talk to each user

mjd420nova has it exactly right. What the user chooses to do on his computer is not your problem. Show the user how his choices have affected his performance and recommend clean up steps, but go no further.

If the person is getting his job done, then don't worry about what he has on his machine. If he isn't getting his job done, then it is an issue between him and his supervisor. Just provide an accurate report to the affected user about what is degrading his system's performance.

Managing the work habits of the staff is not your responsibility. Focus on addressing the issue at hand: slow system performance.

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I have to disagree

by manuel.amaro In reply to Best Approach - It's Not ...

That could be the best approach if that isnt really your problem. In fact, if you have to manage an help desk team and you're responsable for the good work of the IT infraestructure, you have to be worried with what are your users doing with the system you've distributed them.
If they complain they couldn't work because the computer is too slow, their manager will ask you why that is happening. If you block them, you have less trouble then wait the trouble get's you.

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Focus on the problem

by cber505 In reply to I have to disagree

"If they complain they couldn't work because the computer is too slow, their manager will ask you why that is happening."

That is when you tell the manager what the problem is. Let the manager mange their employees. If you are the manager then deal with the problem employee. Too many mangers take the EASY way out and create a policy instead of addressing the individual. If the problem is bandwidth then inform the mangers of the issue and let them decide. Mange the IT and let the people managers manage their people.

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Simple

by jkaras In reply to How to convince users to ...

Disable the cd rom drive and lock down the pc from certain programs. That way they cant load any programs or files, blame it on security against viruses or trojan attacks. Issue a usage policy that spells out deviation, and remotely connect to their pc and delete anything that is on there that you mentioned for all employees. That way nobody is blamed and all are given the same expectations. It is company property, not theirs. You can examine your equipment, there is no breach of privacy. If they want to listen to music they can get a radio or an mp3 player. Some companies use chat programs to converse with other departments for support. Mostly it is just used for flirting and joking with other employees, but it helps people be more happy in their position even though it lowers productivity. If it isnt used for business purposes take it away and lock it down with a policy. You can site network bottle necking that is costing company bandwidth lowering productivity. No manager will argue unless the top dog says I want it, I'm ok with that.

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Another simple solution

by AmberHaze In reply to Simple

lately I have been using a new / old approach. In conjuntion with a product called deep freeze, I have been locking machines down so no matter what is installed, etc, when the users reboot, they are back to the way our IT department configured them, after a short while, they pretty much give up.

The best part is, we haven't had a virus or trojan infection in almost 2 years now. (And no more complaints of "my computer is so slow")

It just takes a bit of planning with regards to Well developed roaming profiles and a set of complimentary policies.

The only complaints we get now are from users who broke the rules and d/l a 1Gig movie, hid it on the local drive only to discover the next morning it is totally gone, as well as the tool they used to get it.

While not suitable for all situations, it is far preferable than the usual fighting with users about accepted use policies.

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