Question

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I have a Windows XP System here

By HAL 9000 Moderator ·
That is performing strangely. It shows as Clean when scanned with AVG, Malware Bytes, Spy Bot and F Secure but neither Outlook or Outlook Express will open and run. I also am unable to change the sound for just the Recycle Bin though I can change all of the rest of the sounds.

This started as a supposed issue with Outlook Express the Mail Client that this user uses which would open and then sit there not responding after receiving the same E-Mail from 2 people in his contacts List.

The system is fully updated with SP3 and is fully patched. The above mentioned scanners appear to work in both Normal & Safe Modes but I am unable to open Outlook Express now but when this NB first came in I could open Outlook Express but I couldn't delete the offending E-Mail from either source.

Since that time the Battery went flat while the owner was showing me his problem and upon the restart with the Mains Adapter in use I was unable to open Outlook Express without it going to the Not Responding Message in Task Manager for at the very least the time involved to scan the system with AVG. The Outlook Express Service is running at 50% of the CPU usage during that time and does the same thing in Safe Mode without Networking.

As he requires E-Mails in his In Box I thought about opening Outlook Importing the e-mail in and seeing if I could work that way around the issue.

It didn't work any better than things did with Express and from his description I think he has a Mass Mailing Worm or some similar infection but so far I have been unable to find any sign of Infection, let alone some sort of cure for this behavior.

This is a new NB less than 3 months old running on a Benq R58 Chassis and there are no Hardware Issues showing as possible causes here though I honestly didn't think there would be.

So I guess anyone got any ideas on what I could use to scan this with or any other possible Solution?

Ideally not deleting the In Box from the system would be my first choice if possible. I don't think it's a great Idea to upset a Guy that may stand over me with a Scalpel if possible that's all.

Oh did I mention that he wants this urgently? :^0

Edited to add Otherwise the system seems to be working correctly and there is no abnormal Outgoing Traffic showing. As this person uses a Mobile Broadband Internet Connection it always isn't starting on line but I have it wired into a Linux Gateway on a Separate LAN and ISP Connection and there doesn't appear anything strange happening though of course that's now.

I don't know what it was doing previously and both people who he received this message from are not reporting any problems with their computers.

Col

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All Answers

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Yep Ron that's exactly what I'm talking about.

by HAL 9000 Moderator In reply to I see several commercial ...

No fun at all I'll admit but at least the NB is gone and I have time to play with the File to see if I can recover anything.

Col

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Smeggy your a trouble maker and

by HAL 9000 Moderator In reply to That's exactly what's hap ...

Deserve absolutely nothing at all. :^0

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if only

by .Martin. In reply to Smeggy your a trouble mak ...

you could give away negative thumbs

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Good Idea there Martin. But Hal isn't very clever. OEM

by OH Smeg In reply to if only

:^0 :^0 :^0

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oooo... now that is low... {NT}

by .Martin. In reply to Good Idea there Martin. ...
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Preaching to the Choir?

by willcomp In reply to That's exactly what's hap ...

Colin, you have probably already seen and tried these fixes -- but just in case:

http://www.microsoft.com/windows/ie/community/columns/filecorruption.mspx

http://www.oehelp.com/dbxtract/default.aspx

I have used DBXtract successfully on a couple of PCs. May not work for you.

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No matter what i throw at this file

by HAL 9000 Moderator In reply to Preaching to the Choir?

I can not open it so I've given up attempting. Now all I have to worry about is what happens to me the next time this guy decides he doesn't like the look of something on my body.

Actually I've had a long talk to him and while I can not convince him to Backup anything because Windows Just Works, I know his words must be nice to be a True Believer, but none the less I have now convinced him not to store everything in the In Box.

Though knowing this guy I'm not sure how long that will last but when he gets back I'm going to show him how to setup several different Folders and move his Important Mail to them.

Col

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