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i need help with an older hp vectra

By donellemehrtens ·
i am helping a friend with an older hp vectra vl 5/75 series 3 desktop i have searched the entire hp web site and e-mailed my question to them and i can't find the answer. the computer goes through it's boot process and it passes all the checking in system configuration it says system okay, then it shows a blank screen with the exception of a little symbol where the curser might go, tha looks like a skeleton key and stops if you push enter (it allows you only four tries) it gives more little key symbols one with an x in the middle and then freezes. are you familiar with this problem?

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