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IBM Thinkpad T60 – fingerprint reader problems

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Hi everyone,

I have recently taken delivery of a Thinkpad T60, which generally works very well. The only thing is that I’m having problems with the fingerprint reader. I have enrolled my fingerprint but the problem is when I try to log in by swiping my finger across the fingerprint reader window it just doesn’t seem to read my fingerprint. I have tried cleaning the reader’s scanning window with a soft cloth but no luck. It did work when I initially enrolled my fingerprints.

I’m sure I’m swiping my finger across the Window in the correct manner – it just seems as though the reader is not activating itself correctly.

The version of the fingerprint reader software I have on this machine is version 5.5.0 build 2918.

Any suggestions much appreciated – Thanks

Michael

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Clarifications

In reply to IBM Thinkpad T60 – fingerprint reader problems

Clarifications

Have you tried…

In reply to IBM Thinkpad T60 – fingerprint reader problems

Washing your hands?

Ha-ha!

In reply to Have you tried…

I use a T43, which also has a fingerprint reader, and find the error messages pretty informative when I swipe my finger too fast, too slow, off-center, etc. Are you seeing any such error messages, or does it just ‘play dumb’ when you swipe your finger?

Nothing at all

In reply to Ha-ha!

It’s just playing dumb….

T43

In reply to Ha-ha!

Hi, T43 laptop does not come with Finger print reader.

T43p

In reply to T43

Close enough.

later version

In reply to IBM Thinkpad T60 – fingerprint reader problems

There is a version 5.6 of the software available . Have you tried installing this?

The 5.6 version

In reply to later version

I intalled the 5.6 version of the software but it hasn’t made any difference… I’m thinking I have a possible hardware fault ???

new version 5.6

In reply to The 5.6 version

After you installed the new version , does it let you configure the s/w ..I.e can you swipe your finger. Do you get any messages telling you to go slower , move left, right etc.
If its not doing anything at at during this stage . I would be inclined to agree with hardware fault and next step is call to IBM support to get Engineer call out to see if they can fix it…

Agreed…

In reply to new version 5.6

Can’t get the enrollment program to recognise my fingerprint swipes. As you say I think I’m going to have to get IBM to take a look at it.

Thanks for your advice

Thinkpad fingerprint error

In reply to Agreed…

Hi, i’ve almost the same error with my T60

What did you do to solve your problem??

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