IE does not connect to internet, but connection is established.

By raddue ·
I am at a client's office and she cannot connect to the internet using IE 7 on Windows XP Professional with SP2. However, if I log in as any of the other accounts on the same computer, the connection works fine and I'm able to browse without incident. In fact, I am typing on the very same computer I'm having the problem on.

TRACERT, IPCONFIG and PING all work fine from all accounts, even the one I am having this problem with. I have not tried to install Firefox yet but I am thinking that is the next step.

Any other solutions?

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All Answers

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Glad that it helped

by Jacky Howe In reply to Genius

next time can you ask your own question so a bloke has a chance to earn a Thumb.

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by Jacky Howe In reply to Genius

The only person that can mark the post as helpful is the person that asked the original question. As the original post is 2 years old the original poster could be long gone and has more than likely solved the problem by creating another account.
The only way that you could give out a Thumb was to ask the question yourself. We don't normally post answers to old questions when someone posts with the same problem as we can't earn a Thumb as in your case. I was commenting that fact when I suggested asking your own question.

Thank you for trying and I hope that you can understand how it works now.

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Thanks 4 your patience

by dorierez In reply to Thanks

Got it now. You are very kind.

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That's great

by Jacky Howe In reply to Thanks 4 your patience

somethings arn't always obvious.

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by dorierez In reply to Probably

I spent a lot of time trying to solve this problem, and a lot of other surfers did too. I read a lot of suggestions, supersize MS can't even address it, but
YOU DID IT! It works!
Thank you for helping others.

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At least

by Jacky Howe In reply to Probably

you will know what to do if it happens again. I knew that it worked for Vista/W7 but I wasn't sure about XP. It does, so that's good.

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thanks Jacky

by seickhoff In reply to At least

for pointing me in the right direction to get a user surfing the internet again! Went to tools - internet options then to connections and found the damn proxy server box check marked. Took it out of there, and bang zoom IE is connecting to Google again. You made the user happy and now she can browse around reading her NBA scores!
thanks again sir

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