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IE error message repeatedly in WinXP

By jdclyde ·
A user brought in their laptop, but not until adware/malware/spyware/trojans had it to the point that nothing showed up in the Hardware Settings so he was physically no longer able to connect with his modem. (don't you love that?)

After my co-worker played with this for a few hours, it got handed off to me (should have been in the first place) because I am the one that deals with security and issues like this.

Laptop, an IBM thinkpad,t30 I believe. PII400 running winXP.

After a day and a half of scanning and cleaning, I got the system to "work". (No, I was not allowed to just give it the wipe it needed yet.)

The main problem that persists, is a dialog box pops up about every five minutes saying:

-------------------------------------
Internet Explorer
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of somthing, the information you were working on might be lost.
OK
-----------------------------------

You click on the "ok" and the box goes away.

This error message appears even when nothing is running and no one is working on the system.

In the Event logger I get the following message.


--------------------------------
Source: Application Error
Category: None
Type: Error
Event I 1000

Description:
Faulting application htupro32.exe, version 0.0.0.0, faulting module, version 0.0.0.0, fault address 0x00000000.
-----------------------------

Looked in ipconfig under the startup for anything that is starting that shouldn't be, found nothing.
Looked in Services but didn't see anything that looked suspicious.

(NOTE: Server/Network guy, not an XP pro so take the nothing suspicious as I didn't SEE anything. Doesn't mean it wasn't there.)

I had applied SP2, as well as all the updates to that point. (sp2 patch took about 5 hours, what fun)

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by TracyF In reply to IE error message repeated ...

I searched for "HTU Pro" w/o the 32 on the end & see this:

http://www.tummy.com/journals/entries/jafo_20050406_234200

It's not your model- but refers to a Thinkpad (2373-HTU). I wonder if that is referring to some sort of IBM utility or such? Google "htu pro thinkpad"- there are more hits like that one. Nothing specific- but it's enough to point to it being something running from IBM.

Instead of a total wipe, why not just do a repair install? That might just repair whatever has been corrupted with this file?

Tracy

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by jdclyde In reply to

Thanks, gives me something to follow up on.

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by mudgie In reply to IE error message repeated ...

Make sure you do all of your spyware scans in safe mode. Look at the hosts file to make sure it isn't hacked. Make it read-only. Empty all temp folders.

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by jdclyde In reply to

of course I ran in safe mode, but thanks for saying it anyways. would rather hear something I already know twice than to miss something.

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by mahansench In reply to IE error message repeated ...

Hello,

Found something on htpro32.exe:

http://www.bookcase.com/library/software/win9x.network.util.html

Summary: HTML editor with tables, forms, frames (Demo version)
Download: htpro32.exe (Apr 26 1997, 2M)

This is the file that seems to cause the error and probably should not even be on the machine as it is not a Microsoft program.

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by jdclyde In reply to

this looks promising!

Thanks!

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by jdclyde In reply to IE error message repeated ...

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