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Implementing ITIL

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My company is starting to implement ITIL. I’m the IT training and implementation person for the company. We’re projectiong 18 months to implement Incident, Problem and Service Desk. I’m creating a timeline or schedule over that 18 months to put out information, or train the company’s employees on what to expect from ITIL – how it will benefit them. Anyone ever do this before? Suggestions? Training topics?

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Re: Implementing ITIL

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These links might help you with your task. 🙂

http://www.cioupdate.com/article.php/3554001

http://www.networkworld.com/careers/2004/100404man.html

http://itmanagement.earthweb.com/service/article.php/3415531

Please post back if you have any more problems or questions.
If this information is useful, please mark as helpful. Thanks.

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