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Is Desktop Support Dead?

By jbillie0809 ·
Can you have a career in this field? Can you make a decent salary (60,000+). What's hot and what's not?

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60K? Not when someone will do it for under 40K

by The Gun Doctor In reply to Is Desktop Support Dead?

I know a few really great techs that would still be an asset at 60K but they may never get that kind of money. Its tough for a manager to get that kind of money for an employee when other techs will work for 40K. They may not be quite as good as some of their peers, but there are plenty of them available. And really, if you're one of the top techs you're likely to get bored or frustrated w/ desktop support and move on to something more interesting.

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Maybe not dead, but not as robust as it used to be...

by TNT@support In reply to 60K? Not when someone wi ...

Desktop Support has become an entry point into the IT field. It's where a lot of people start their careers, so the wage will be lower than those who move into more specialized fields.

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Become ? It's where I started

by Tony Hopkinson In reply to Maybe not dead, but not a ...

in 1987! In fact that was dumb terminal support. I can say the that the users were as intelligent then as they are now though, so some things don't change.

?30k $60k is just about unheard of for straight desktop support. Have to be admin, management or engineering responsibilities on top.

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Desktop Support can be your starting base into IT

by FernDotC In reply to 60K? Not when someone wi ...

Desktop support will definately exist in the future as a career, but it will have a low ceiling as far as growth potential. However, the experience aquired in this field can be a stepping stone into other areas of IT like Project Management or Asset Management.

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Grow where you are planted and you may get rewarded

by jimmie.kepler In reply to 60K? Not when someone wi ...

I encourage persons to stay put and grow where you are planted. I have been at my current job since 1999. I have seen only one person stay in desktop support that entire time at my company. We have a salary schedule where you know you can grow financially if you do your job and stay put. We also have additional duties like asset management, software management, knowledge base management, and even project management assigned to our desktop support analyst. We support about an equal number of in house and out of house users. We have three levels of analyst 1) analyst, senior analyst, and lead analyst. We have had one person promoted to a Systems Admin, one to a Production Control Engineer, one move back to exclusively supporting external users, some have been managed to pursue other options for poor performance, and several have moved on for more dollars or specialized positions.

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Closer to 60K than 40K and loving it!

by superdsr In reply to 60K? Not when someone wi ...

Local government in Washington State is paying $52K. I love my job. My "customers" are always happy to see me and although it can get a little boring some days, it is rewarding.

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Attention Headhunters! I am a "Senior Level Server Engineer"...

by Why Me Worry? In reply to 60K? Not when someone wi ...

not a "Desktop Support Technician". Now that I I got everyone's attention, I cannot begin to tell you how many times I get idiotic headhunters emailing me about desktop support positions, which I am way too overqualified for. When I look at the crazy list of job requirements, what these idiotic companies call "Desktop Support" actually qualifies as "Junior Admin" by true IT standards. The problem with many companies today is that they have gone through plenty of inexperienced and sloppy desktop support technicians who could not handle simple desktop related issues affecting the user community. This in turn results in these companies wanting a senior level IT pro, who is experienced in building servers, to also be willing to perform desktop support duties. Although I can do desktop support, this is not something I want to be doing at this advanced stage of my career. I did desktop support over a decade ago and for me to waste my time and energy on this would require a significant increase in the salary amount that the company is willing to pay for the added role. Desktop support is by no means dead, but today's hiring managers have a very obscure and unrealistic view of what desktop support is supposed to be. Some clueless hiring managers go so far as calling us "programmers" when we have nothing to do with coding whatsoever.

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Incentive to move on

by Koerper In reply to 60K? Not when someone wi ...

If the better desktop support techs get bored or frustrated and move on, that's not such a bad thing. The more knowledge and skill-intensive jobs tend to pay better and that's really where we want to direct our better people anyway.

That still doesn't justify paying a good desktop support person in beans like so many companies do. My techs work hard and do their jobs well. They might not be network engineer candidates this year, but they deserve more than they get.

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You can have a career in any field...

by Marty R. Milette In reply to Is Desktop Support Dead?

You can have a career in any field -- but expecting $60K for desktop support? You'd better have a good PLAN B.

To be brutally honest -- desktop support is not rocket science. For most retail organizations (Computer Depot, Best Buy, Dell and other major chains) consider it pretty much an entry-level position with a salary just above minimum legal wage.

Desktop support is a good way to get a foot in the door -- to get some experience, some company-sponsored certifications and training -- but if you want a "career" in the IT field, better set your sights much higher.

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Totally DEAD

by emmarx1 In reply to Is Desktop Support Dead?

And some of the posts explain why!
"It's an entry level, users can do it"
attitude. When an end user calls back for
the third or fourth time with the same
problem, it becomes an issue for the
NON IT user just trying to do the job they
were actually hired for, yet IT departments
look at support as an entry level position.
When a salesman loses a $1,000,000 contract
because he couldn't use his CRM or a stock
broker misses a trade because of simple
spyware not properly removed due to an
inexperienced desktop support "entry level"
warm body, what is the real savings to the
company? As far as Best Buy...etc., I find
PC security articles often reporting up to
80% of home PC infected with some sort of spyware but as long as the consumer is
unaware, no harm no foul?

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