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Is Exchange an Unsupported...

By gem2 ·
...product?

We have Exchange Server 5.5 We have several problems with the product. We can't get MS to answer questions without a substantial transfer of funds from our Company to Uncle Bill. The way they price support, I gotta figure they really would wish we not call and bother them. Is Exchange a supported product?

If so, where can one get real support? All due respect, but forums ain't cut'n it! Many questions asked, no answers given. I need real solutions. I need them now.

What other mail product exists? (Needs to be NT-based). My management is ready to scrap Outlook if that is what it takes. What a sorry mess Exchange is! How do other organizations live with an unsupported mail system like Exchange server?

Wondering

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Is Exchange an Unsupported...

by gnorstro In reply to Is Exchange an Unsupporte ...

Sounds like its time to start over, not knowing the size of your organization & # of users I might suggest the following: Research what type of server Exchange will require such as CPU, memory, Raid or not, etc. The stability of your server and how much effort you want to make will determine how to save the info. Build the new server, create the DNS and MX records to send to this server as secondary mail server, and TEST. Export out each mailbox and public folder to individual PST files via the tool "Exmerge", import into the new server the PST files via ExMerge, change MX records to change the new server to primary, and then scrap the old server. Reconfig the user clients. DOCUMENT how you installed the server, every setting taken andeverything you change. Some Microsoft Techs are newbies and others are excellent esp. helpful if you have this info.

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Is Exchange an Unsupported...

by gnorstro In reply to Is Exchange an Unsupporte ...

Another way to accomplish this is to build a second Exchange server and "move" mailboxes over to it as time permits. When everything has been moved over you can then scrap the old server or re-install it. Having a 2nd Exchange server is beneficial during disaster recovery. This is something I need to do myself, I had database issues and had to do some things the hard way and a 2nd server would have made it easier on me and the users.

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Is Exchange an Unsupported...

by gem2 In reply to Is Exchange an Unsupporte ...

The question was auto-closed by TechRepublic

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Is Exchange an Unsupported...

by gem2 In reply to Is Exchange an Unsupporte ...

This question was auto closed due to inactivity

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