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Is IT degenerating into a field where idiots rule?

I dont know about the rest of the world but IT in New Zealand is degenerating into a field where people think anyone can do IT. People dont recognise the skill and training that goes into a degree in IT and would rather trust MCSE which is not even NZQA accredited so in truth is not a qualification.

People seem to trust the advice of idiots these days. No research is done by technicians on the products they sell, they just sell the product they sell cos.
Ask a technician why he/she sells x antivirus and 99% of the time the response is because the x antivirus company is big or because it is good, no research done on the product just go by gut feeling, how utterly and totally pathetic is that. And that is just scraping the surface.
Case in example - true story
Large company in NZ (over 250 pc's per loc, several locs), uses large IT company in NZ to support its IT infrastructure, relys on this company for advice and providing the neccessary IT infrastructure. When we did our case study on the large company last year they had no network monitoring software for thier LAN, MAN or WAN, poor av, protocols bouncing from one side of thier lan to the other causing it to eat network bandwidth for lunch, Windows servers where Linux/Unix would have done the job better, I dont know about you lot but I have had a real gutsful of IT companies saying they can provide a service but all they do is cost thier clients money and dont do a good job about it.

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Let's Not Confuse The Issues

by cpetrosky In reply to Is IT degenerating into a ...

Idiots come with lots of variations:
Salespeople who sell products and services they don't have the capacity to understand to your management who doesn't understand either..... Also, there are other dynamics at work which make the "best" result subject to interpretation, i.e. a best result might be: "it uses hardware and software we understand", or "we're buying the solution from a friend of mine", or, your I.T. managment having "religion" about what a best solution results from. (for example, who the **** would choose Siebel over ANY other database solution, including flat file). See what I mean? If you aren't prepared to bite it and play along, then you need to look for another sandbox.
You'll sleep better when you do, and you can be someone else's idiot. "-)

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Welcome to ****

by cobaltlake In reply to Is IT degenerating into a ...

This sounds so familiar... like eating my lunch after throwing it up several times. Sorry for being so crude; but after 17 years in the IT business and working in many different countries, in many different environments --> from the Director of IT all the way down to the lowliest BOFH graveyard shift tech, I have experienced numerous examples of vendors and sales persons outright LYING to management of the company I was employed at about the service or software of that particular salesperson?s intent to sell us, hyping my bosses up with all that flashy sales pitch crap, or offering amazing pricing on T-1?s, only to find out that you cant use the product between the hours of? and try calling customer service about it to complain? HA! RTFM (and the fine print of the LSA?)

?IT? seems as though a person?s (or companies) word these days can be bought and sold like a used car. After the sale? all is forgotten. What ever happened to the days when a man?s (or woman?s for that matter!) word was his or her reputation and was the foundation upon which was built business relationships and a successful enterprise? Is it really all about the $$$? After successfully building a thriving consulting business (working 20 hours a day) where if I gave my word, the customer could be damn sure that they would be delivered what I promised ? OR I WOULD NOT ACCEPT PAYMENT!

I recently accepted a position at a non-profit org so I would have time for a family, and am definitely seeing the business from a different light, not to mention a different stress level! Sure the money is not enough to pay for the new baby?s doctor?s bills, but I can still rest easy to know that I am not working for a company that is screwing anyone over and I still get to sharpen my vendor accountability skills, not to mention my fine-print mumbo-jumbo legal ease translations! Remember, you have the option, no you have the RIGHT to decent business practices ESPECIALLY as the client. Do your homework first, ask too many questions, go ahead? **** people off if you have to! YOU ARE THE CUSTOMER! Don?t get mad. Get even! The answer you seek might very well be right there in the small print.

VENT | dev\null

Wow, that felt good.

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IT Support

by fast586 In reply to Is IT degenerating into a ...

I own a small computer business in New Jersey. I never recommend a product that hasn't been tested and that I wouldn't use on any of my own machines. I see however, a lot in the way of political plays in the IT field, related to using a certain product or products, instead of using what really works.

I used to be part of AT&T's IT support team until a few years back, when I was laid off. While I was there I would test antivirus and other products and make recommendations on my findings. Even though most of the software I tested was must better than what AT&T was using, they would not use it because it wasn't on their recommended or corporate list. So when a virus outbreak would occur, the other IT folks would run around like crazy to try and figure out what to do because what they were using didn't work. I was able to obliterate the problem on some of these machines on my own, by using what I had previously tested and found to be a better solution.

I don't agree with your remark about MCSEs however. I was on AT&T's server team while I was there. I can't tell you how much I went through to get my MCSE and it came down to both practical on the job experience and multiple books and training materials. I worked very hard to achieve MCSE status. I did it all myself and I'm proud to call myself an MCSE. I am not a "Paper MCSE". I'm the real thing.


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On The Job Cert vs Bookie Degree

by Samuel Leung In reply to Is IT degenerating into a ...

Although I had the choice of University Degree, I chose to take a 2 Year Trainee Position on Cert 4 Network Management. I am now the head of IT for my workplace of 260+ PC's and 10 Servers, growing rapidly.
My workplace is in a way a subnet of a bigger organisation, say like a School within Education Department. The Education Department decided to take on a IT Uni graduate who had adequate industry experience or so we all thought.
Turned out first day on the job I had to explain what a Patch Panel was, then how it connects to a switch, then what a switch was and how it relates to the backbone of the network and then the rest of the world... He still didn't get it. I was scared, very scared. This guy earns almost twice what I do, is in a higher position with more authority all because of a Uni Degree.. but what does he know... Nothing... he even took the time to write down EVERYTHING "I" ever TAUGHT him.
He resigned a few months later after a review of his knowledge and understanding, and numberous complaints about his personal skills from the other 'Schools' within the 'Department'.
University may be good for some but for the majority of people I see come out with Uni Degrees, they know far less about the real world after being stuck in text books and programing for three or more years.
After all, I live with an IT Uni Graduate and clearly remember him asking when he finished "Is it hard to install a CD-Rom".. and I thought he was kidding.
Uni graduates seem to like the long hard and complicated solution which no other profesional will be able to understand when they leave. It's like "Lets make it in Java C" when I would say "few line Batch file will be adequate enough".
- Simple yet Effective

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management bring problems

by mcollis In reply to On The Job Cert vs Bookie ...

A number of years ago I was shortlisted for a techie job with another tech type and someone who had a uni degree in Egyptian Mythology. He got the job because he proved, by his qualifications, he could understand things better than us tech types!

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Little facts in your post to support your theory

by anniemae46 In reply to Is IT degenerating into a ...

Just because you disagree with a choice of any solution, doesn't say it's an uneducated one. (Or, is this an underlying Unix vs. Windows issue?) Bad solutions don't necessarily point to idiotic IT people. IT is a fast-paced environment - that's an issue. Many problems (i.e., Antivirus, network monitoring, etc.) you have addressed, are more related to policies and understanding business requirements first. Here is where a well-working team is crucial. I think that's more often the problem.

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This is a global phenomenon and very much in India

by sm In reply to Is IT degenerating into a ...

I wud attribute this trend to IT not being passion (which was earlier) but becoming another earning medium. With wizards ruling the day in all software development IDEs or Application packages the logic development takes a back seat. The boys and gurls get a pay package for being street smart than being more logical.

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degenerating due to idiots!

by noly_big_boy In reply to Is IT degenerating into a ...

I think this would apply to our company where the manager himself doesn't have any knowledge on how our software works. We bought an expensive database and application software without consulting the professionals before implementation. He has recommended to the management to invest on wireless comm overlooking the amount for this kind of setup. He neglegted a good investment on IT guys to manage the work and as a result, the database software is running on 1 region only, the rest of the regions are paying the communication expenses for the wireless connectivity and no one to manage the other regions' requirements if they would start implementing the same software. IT Dept. expenses for this year is 3x the expeses last year. You may be asking how did he do that? Simple, he was just hired by the general manager of the company from other country and it would be shameful if he will be terminated just like the previous one who did the same thing.

What a complete shame!

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Another result -

by ddobert In reply to Is IT degenerating into a ...

I have been in the IT field for over 20 years.

I have witnessed the IT profession rise from a 'geeky eccentric interest' to professionals making significant contributions to the 'bottom line' to just another budget line item that needs to be trimmed.

Some of my peers that have fallen victim to 'rifs' and other cost cutting activities ended up in other professions. Generally, they are happier in those occupations (retail/medical/construction) although not compensated as well intially, some of them are coming back and some of them have surpassed me.

They have shed the page and cell phone calls at 2:00 AM on a Saturday morning because some senior executive can't get to his email account because the server is down because it got infected by a virus because the A/V license expired because the invoice was not paid because the bean counter told management the IT department didn't state that this was mission critical and therefore wasn't going to be paid until the company really, really, really needed it. (I am joking of course, no one has ever seen anything like this happen, huh?)

Seriously, though, IT is so inexorably woven within our business and personal lives the distinction between where it begins and ends has become vague. As professionals, I believe it is encumbant upon us to communicate to the best of our ability to those 'IT challenged' decision makers just how important technology is to their success (as well as our own).

In the end, it really doesn't matter who made a bad decision that impacts a company negatively...the whole company gets the black eye.

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The problem starts higher up

by tom In reply to Is IT degenerating into a ...

The problem starts in the boardrooms and executive suites where often uninformed/disinterested management makes decisions based on what will make them look good for the next quarter, next review etc and to **** with the long term implications.

In the 90s the BIG THING was massive cuts in staff and somehow everthing will be fine. Now it is cut internal functions and outsource it.

When will these twits realize that there is no one size fit all solution.

To turn this around the entire food chain from stockholders on down needs to rid itself of the short term mentality and think about long term, planning, growth and sustainability.

If you take the narrowing of focus that some companies are practicing to an extreme they could become so dependent on a small set of customers for their narrow range of products and services that they could vanish overnight when a competitor one ups their product/service.

Selling off a profit making product line/division is a short term solution to a long term problem, once that bump in profit is gone so is the revenue stream that the sold off asset provided.

As to what the techs sell/promote, they are told what the company is pushing, which may not be the best choice for the customer.

In closing the idiocy rolls downhill, the IT shop it near the bottom and gets the full impact.

(sorry for the long rant)

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