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ISP Modem Connection Problems...

By gweber ·
Hi all:

I just signed up with US WEST as my dial-up ISP. I'm an Internet developer, so I need a reliable Internet connection, but I'm definately no hardware guru. I have been having problems getting US WEST's dial-up number to answer. My modem would call and call and would get no response. I called their tech support and they said my modem was on their "problem" list. I have a Conexant SoftK56 Data, Fax, Speakerphone PCI Modem #2. The tech support people had me add this line to the "extra settings" field under the advanced connection setting for my modem: +MS=V34. I take that to mean that my modem is emulating a V34 type, which has a top connection speed of around 34,000 bps? Adding this info now means that I can connect ok, although only at 28,800 bps. My question is:
1). Should I get a new ISP?
2). How does their server even know what kind of modem I have before it picks up the incoming call?
3). My old ISP had no problems with my modem and I got connection speeds of about 44,000 bps. Why

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ISP Modem Connection Problems...

by Discordia In reply to ISP Modem Connection Prob ...

This is likely to be lengthy. If you have any questions, feel free to mail me: discorcia@home.com
Before you jump to another ISP, try the following:
1. Get your phonelines tested for line noise. US West Telecom's area is subject to a lot of staticy phone lines from my ISP days. Be sure to specify the number you're having issues connecting to. Test the theory yourself by asking USWEST to give you dialup numbers for a nearby city, or somewhere that's an LD call. If that connects clear, then it's your local phonelines. If not it's likely lines close to your house, something in your system, or the performance of your modem. (Could be different server-side hardware which doesn't like Rockwell chipset modems much. It's a pretty common issue.)
2. Make certain you are on the current drivers for your modem.
http://members.cnx.net/reboot/modems/
3. Go to Dialup Networking, create a clean dialup connection. Go into the connectio properties|server types, uncheck everything except TCP/IP. Remove the

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ISP Modem Connection Problems...

by gweber In reply to ISP Modem Connection Prob ...
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ISP Modem Connection Problems...

by Discordia In reply to ISP Modem Connection Prob ...

Whoops.
remove the init string and try again.
4. Go back into the connection properties, hit 'configure' and lower the port Max Speed to 57600. Click on the Connections tab and hit 'Port settings'. Lower them to 2,3 instead of 3,4. Try connecting.
5. Go back into the connect properties|
configure|advanced and disable 'compress data'. Try connecting. Go back in, recheck it, try switching flow control to Software. Try both changes together. In Extra settings, try AT&F or AT&F1 or AT&F&C1&D2S=50. If you get strange errors, pull the string out, reboot if necessary to clear it.

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ISP Modem Connection Problems...

by gweber In reply to ISP Modem Connection Prob ...
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14 total posts (Page 2 of 2)   Prev   01 | 02

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