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  • #2183555

    IT Policy and Procedure guides

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    by bgardner1 ·

    I have recently taken over the IT directors
    position at a small critical care hospital.
    the former IT manager had nothing documented.
    I have to write all the policies and procedures from disaster recovery to email use. Does anyone know of a guide book or software that would allow already written policies to be modified to fit my needs

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    • #3102564

      TR

      by cactus pete ·

      In reply to IT Policy and Procedure guides

      Tech Republic has a columnist, Mike Talon, who addresses this often. Also, you might consider signing up for the DR email list. It’s among all the other TR lists.

      Browse through here:

      http://techrepublic.com.com/1200-10880-5734043.html?tag=nl.e061

      • #3101475

        desktop administration

        by kula.p ·

        In reply to TR

        a good book would be the definitive guide to desktop administration by Bob kelly. This can be obtained from http://www.realtimepublishers.com

    • #3101485

      Go to this website

      by shaun.george@simplicitysa ·

      In reply to IT Policy and Procedure guides

      Hi Brad try this website as it has many sample policies than can be modified for your specific orginisation.
      http://www.sans.org/resources/policies/

    • #3100735

      TechRepublic

      by ornerdoug ·

      In reply to IT Policy and Procedure guides

      I am not sure how large your organization is, but I have used TechRepublic’s Small Office Tool Kit (CD) which has templates on it that deal with Policies & Procedures.
      It was only $25 + s&h.

      Saved me a lot of time.

      http://techrepublic.com.com/1395-6242-97-747555578-986901139-C031.html

    • #3100705

      Potential Outsource

      by 1tnfrench ·

      In reply to IT Policy and Procedure guides

      I have been doing this for way too many years now. If you have general guidelines, a good techincal writer can assemble them without much trouble. The website listed is a good start. Read those and mark them up. Let a pro assemble thema dn assure cross-functional consistentcy. If certification is an issue, a pro is almost essential. e-mail me ith any questions.

    • #3100663

      Try ISO 9000 Manual

      by 35rjt ·

      In reply to IT Policy and Procedure guides

      When we went for ISO Certification, the manual was a big help in getting from old to new.

    • #3100515

      Information Security Policies Made Easy

      by raegar ·

      In reply to IT Policy and Procedure guides

      Don’t know what your budget is, but you may want to take a look at Information Security Policies Made Easy. It is expensive at $800+, but it has everything you could want in terms of security policies. The SANS policies are good, but they are individual policies in long-form. If you are trying to craft a comprehensive policy set, this book includes a CD with templates of complete policy sets in short-form that you can modify to suit your environment.

    • #3100500

      Here is copy of info on disaster recoveries

      by wex ·

      In reply to IT Policy and Procedure guides

      I Know of no one place to find all the written material however if you have a list of the things you need then maybe this office can help you find each needed documented policies and procedures.

      regards,

      wex

      tart here:

      http://www.drj.com/new2dr/samples.htm

      Sample Plans, Outlines and other Plan writing resources

      Excellent Sample Plans – Submitted by Ed Pearce (EAB Member)
      BRP – Development Guide – (Word Document)
      BRP – Recovery Team – (Word Document)
      Plan Development Checklist – (Word Document)
      EOC Plan – PDF

      National Institute of Standards and Technology – Contingency Planning Guide for Information Technology Systems: PDF – Extremely In-Depth Guide Protecting IT Infrastructure – Main HTML Here
      University of Arkansas – Computing Services Disaster Recovery Plan
      Kansas Department of Administration
      Univ. of Toronto – Sample DR Plan Outline
      MIT’s Sample DR Plan
      DRJ’s Sample DR Plan
      FEMA’s EMERGENCY MANAGEMENT GUIDE FOR BUSINESS & INDUSTRY
      Abilene Christian Univ- Disaster Preparedeness and Recovery Plan
      Univ. of Missouri – INFORMATION DISASTER PREVENTION AND RECOVERY
      NC State University – Campus wide Business Continuity/Disaster Recovery Planning
      List of University and Library Plans

      Australian – Guidelines for Small Museum DRP
      Novell Netware
      Sample Vendor Questionnaire – To Determine if your Critical Vendors are Planning

    • #3100475

      Here is Some Info

      by sneakers ·

      In reply to IT Policy and Procedure guides

      You can try these two books to get a foundation and some basic templates:

      IT Policies and Procedures by Jenkins/Wallace from Prentice Hall (comes with CD)
      IT Policies and Procedures – Tools & Techniques That Work by Jenkins/Wallace/Weber from Aspen Press (comes with CD)

      I would also check out InfoTech (www.infotech.com) and their Advisor series. They have manuals on just about everything. I purchased a manual called “Mastering Management” which was very helpful while I was CIO.

      Another good source is TechRepublic. I’ve downloaded quite a bit of information on everything from disaster recovery to business continuity to help desk procedures. You would have to refine your searches for each instance in the downloads section, but this is free is you are a registered member. There are also CD’s from TechRepublic you can purchase that might define specific documentation areas (i.e. disaster recovery).

      Last, I would also check out ISACA (www.isaca.org) for the CoBIT framework, Project Management Institute (www.pmi.org) and ITIL (www.itil.org) if you are starting from scratch and want to do it right from the beginning, otherwise the first few should help get you on your way. Cheers and good luck…

    • #3100975

      Try PMI Compendium

      by jtheires ·

      In reply to IT Policy and Procedure guides

      Brad,

      You might take a look at the Project Management Institute’s (PMI) Compendium CD-ROM product, or Karl Weigers’ Process Impact Goodies (descriptoins below). Otherwise, there are many helpers (aka consultants) skilled in this area – let me know if I can help in this department…

      Regards,
      James T. Heires, PMP
      James Heires Consulting, Inc.

      PMI Compendium Description (from http://www.pmi.org):
      As a project management practitioner, you know the importance of being organized and thorough. For the first time ever on CD-ROM, PMI has assembled all the tools you need to orchestrate an efficient, effective and successful project from initiation to close. The PMI? Compendium of Project Management Practices combines forms, checklists, and charts with important insights into the industry, to help you identify and apply key practices that may be critical to your current projects, shown logically within the context of Project Management Process Groups. This user-friendly, interactive CD-ROM will also allow you to custom create printable templates that will save valuable time. Every project management practitioner, from novice to seasoned professional, will benefit from the Compendium. The PMI? Compendium of Project Management Practices includes: More than 80 customizable forms, checklists, templates, charts and graphs to help you manage specific projects; The information you need to find the solutions for everyday challenges, such as alternative terms, application areas/extended uses and chief advantages. Plus there are helpful references for additional reading; Explanatory notes and definitions, taken from A Guide to the Project Management Body of Knowledge (PMBOK? Guide)?2000 Edition. The PMI? Compendium of Project Management Practices – finally, all the tools you need are available at the touch of a button!

      Process Impact Goodies Description (from http://www.processimpact.com/):
      Rather than downloading every item one at a time, you can now purchase a convenient CD containing all of the downloadable process assets on the Process Impact “Goodies” pages, along with many other useful items. The CD contains 46 templates, forms, checklists, spreadsheet tools, process descriptions, and other items (click for a complete list). It also includes our “Project Initiation Handbook” and “Software Process Improvement Handbook” (a $60 value) and the “Software Requirements: 10 Traps to Avoid” eLearning presentation. Order this CD now for just $125.

    • #3100940

      I have one from a TR Conference

      by jfowler ·

      In reply to IT Policy and Procedure guides

      Brad,
      During a Tech Republic conference I attended in Lousiville, they supplied everyone who attended a free CD ROM containing usefull tools. One of the tools was a set of pre-defined e-mail uage policies. If you would like the file please contact me.

    • #3102298

      OUCH

      by cuteelf ·

      In reply to IT Policy and Procedure guides

      Brad:

      The last job I had I was project support/admin for tech stuff; and none of the steps were documented.

      I had to do it, used Word and Snag-It, Access, Excel, and patience. I got some credit for it but not much.

      My sympathies/hugs/extra hot bath to you.

      CuteElf

    • #2794467

      IT Policy

      by uchechichuta ·

      In reply to IT Policy and Procedure guides

      I have just been appointed to develop an IT policy for a large institution and I need expert guide on how to go about this.

      I need a template and a guide to writing an IT POLICY .

      Could you be of helpd?

      Thanks

    • #2845098

      IT Policies and Procedures

      by bizmanualz ·

      In reply to IT Policy and Procedure guides

      http://www.Bizmanualz.com has a complete line of sample policy and procedure manuals for IT, Security, Disaster Recovery, ISO 9001 and other areas like Accounting, Finance, Human Resources, and Sales & Marketing. The products are available in MS-Word and can be purchased with http://www.OnPolicy.com document revision control software to manage your policies and procedures changes.

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