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IT Support (or other entry level position)

By BingoJingo ·
Hi guys,

Years ago (10 to be exact) I studied Computers at Uni. After Uni I fell into a succession of other jobs (non-IT related). I always felt that I should have been working in IT, seeing as I'd studied it.

I was recently made redundant and had come to a bit of a dead end in my last job so now seems as good a time as any to make that shift (besides the global recession!).

As my education was so long ago I'm looking for entry level positions only. This seems to consist of IT Support or IT Technician roles (if anyone knows of any others I'd be interested). I'm hoping my previous knowledge will come back to me more so when I'm working or at least help me to learn faster in the job. I'm in no position to go back to Education (due to the cost).

Ideally I'd like something where I'm a bit hands on, so IT Technician seems ideal to me. The only problem is there seems to be less of these jobs available so I'm trying for IT Support positions too.

My questions are:
1. How do I get a job without having experience (everyone wants experience)?
2. What is it like working in IT support (boring? satisfying? fun? etc...)?
3. What is the career progression (where do I go after: 1st line, 2nd line, 3rd line, manager)? Also is it possible to move into other roles (like programmer)?
4. Is it worth paying for a Microsoft Certified Qualification (if so which one?)?
5. Is there anything else I can do to improve my chances?

Thanks for your help!

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IT Support (or any other entry level position)

by SethanonMK In reply to IT Support (or other entr ...

I'd pick up a manual on A+ Certification cos it will always come in handy if you need to brush up on new things or need some reference material and take some time applying what you learn at home and call it personal experience. In my last job (Not IT Related) people were approaching me to fix things rather than waiting on the IT Department!

I'm an IT generalist with experience in website/graphic design as a freelancer and I've done my share of Access/Lotus database design including hardware/software configuration and support for my previous business of 13 years. Times can be slow/and hectic just depending on what happens and you won't know til you get in there.

I start my new job as an IT Consultant soon, and am quite sure I'll be learning and picking up new things all along the way (which is good as no one can know EVERYTHING). But for some reason people tend to think that YOU DO as you are in IT. Use Vendors, Google, and places like this for research and tips. Not all places want/require specialists and from what I know, a lot of people are in the same shoes as me. Just be open minded and willing to learn from others and ask questions...

Seriously, read the All in One A+ Certification guide by Mike Meyers. I think you will find it eye opening and very useful.

Best of luck to you!

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For starters....

by Kostaghus In reply to IT Support (or other entr ...

... let's get them by the numbers... Just as you put them.
1. Not so easy. It's pretty damned difficult in normal times. Twice as difficult now. One rule: If at first you don't succeed, try, try again!
2. Boring. Dissatisfying. Annoying. Everyone thinks you're to blame if something goes wrong with "the damned computer". Printer won't print because it's not turned on - your bad - it should have been turned on. Computer turned off because he accidentally hit the "Sleep" button on the keyboard - your wrong - why did you put the damned button there. Plus loads of other crap...
3. No such thing as a career progression. And it's not a job. It's a punishment.
4. Yes. Move to another line of business outside IT. No one is hiring in IT now. They all have better things to consider. And the first dept. to "benefit" from a jobs cut is of course, IT. Anyone can install Windows, can they now... and if they can't they better learn...

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by The 'G-Man.' In reply to IT Support (or other entr ...

Why study computers and then decide not to get a job related to them?

In 10 years a lot has changed and the one question you will be asked every time is why study computers and then decide not to get a job related to them?

Sounds like you made a monumental mistake 10 yeras ago but it is not too late to start!

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