Laptop won't boot into windows

By luv2bike2 ·
something very weird going on with this laptopOptions
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HP Pavilion dv6000 (Hp Pavilion dv6500) Entertainment PC

Windows Vista

AMD Turion (tm) 64 X2 Mobile Technoloty TL - 58 processor

ms updates - up to date (well they were up to date as of 6/15/2010)

do not have the system recovery cd (was not created when the user bought the laptop and did not know they had to create the system recovery cd.--makes it harder for us IT people to fix their computers)

Ok this will be lenghtly since i have been working on this problem for 3 days now.

The problem is: the laptop will not boot into windows. it will go through the motion and you can see very faintly the microsoft windows logo but it sits there for ever. There is no BSoD to get an error code even though i have turned on boot logging and disabled automatic restart on system failure. what i have done (many times) (side note--i am not physically connected to any network, it is just stand-alone)

1) boot up last know config .... no go --- get black screen

2) boot up into safe mode..... no go -- the screen says:
Loaded: crcdisk.sys... and stays there forever. there are plenty of forum issues out there about hanging on crcdisk.sys however the problem does not seem to be crcdisk.sys since it says it has loaded.

3) boot up pressing ESC and get the message Window Error Recovery

windows failed to start. a recent hardware or software change might be the cause.

if windows files have been damaged or configured incorrectly, startup repair can help diagnose and fix the problem.

if power was interrupted during startup, choose start windows normally.

I have tried both... launch startup repair and start windows normally.

launch --- windows is loading files........ than it just hangs... black screen. does not go anywhere. no cursor.. after a while i turn it off and on and press ESC and get the black screen but faintly i can see Microsoft Corporation at the botton of the screen but no MS logo that usually shows up in the middle of the screen.... turn it off after of couple of minutes (and there has been times when it would be more like 10 minutes or longer, because i was in the middle of something else so it is not like i am turning it off too soon.)

4) ran HP Primary Hard Disk Self Test and Memory Test both passed with flying colors.

5) Windows Boot Manger... choose an operating system to start... only have Microsoft Windows Vista there, selected that one and i get in to the windows error recovery screen again. (see # 3)

6) at one point on Tuesday, I was able to boot up the laptop, I don't really know what i did for it to boot into windows however i was able to copy all of the data off of it. once the data was copied to a flash drive, i did a disk defrag and a disk check and everything seemed to be fine. Reboot and guess what ... yeap it will not boot up. thank goodness i was able to copy the data.

7 ) i figured i would reimage the laptop using an Vista dvd/CD from another Vista laptop ...put the dvd in the dvd drive, boot .... it will not boot from the dvd/cd drive, went into the BIOS and made sure that the DVD/CD drive was present to boot from and it is placed at the top of the list. Still will not boot from the dvd. the dvd will boot up on another computer however it will not boot up on this laptop. (the drive is a DVD and not just a CD drive) I know the DVD drive works, when it booted up (see number 6) i was able to read a dvd and a cd. I have also reseated the DVD/CD drive.

chatted with HP tech online and the tech had me do the System recovery, reformated the hard drive, installed vista from the system recovery partition. booted, logged in, started to copy over the files and decided before i copy all of the files over lets reboot again... you guessed it... it will NOT boot into Vista AGAIN. i have been trying to run the system recovery again.. but i can not get into it ...

9) first thing this morning i booted into Safe Mode and was able to log in, however when i rebooted again in normal mode same issue-won't boot into winodws. i just tried safe mode and now it won't go into safe mode. last line says
Loaded: \windows\system32\drivers\crcdisk.sys.
very weird.

has anyone every experience this? does anyone have any suggestions? the laptop is only a couple of years old. i believe the user bought it in 2008.

thanks in advance.

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All Answers

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adapter in ...

by luv2bike2 In reply to SATA connectors are stand ...

i am in the process of running scans on the hard drive. malwarebytes first, than i am going to run Glary Utilities and Ad-Aware and run Trend Mirco anti-virus on it. I will post back in a couple of days as i will be out of the office tomorrow.
Thanks CG for your assistance on this. :)

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AV and Malware not found on HDD

by luv2bike2 In reply to have you got a HDD adapte ...

I ran TrendMicro AV and MalwareBytes on the Laptops HDD and they both came up clean. I placed the HDD back into the laptop and booted it up and i still can not get it to boot into Vista.

While I had the HDD connected to the Adapter and a working system I was able to access and copy all the users data to another storage device.

I reset the factory defaults in BIOS and still can not boot into Windows Vista. The only thing i did not do and can not do is Flash the BIOS, i can not get into windows to run the FLASH Uodate. Any suggestions on how i can Flash the BIOS when i can not get into windows?

The system has Windows Vista on it, I don't have the System Recovery CD from HP, the user did not create it when they brought it home from the store, and the System Recovery that is on the sysetm recovery partition did not work as i was instructed to with the HP technician while he was on the phone with me.

So i figured I would try an Windows XP CD and format the HD and start from scratch and install XP, it goes through the motion of "setup is loading files" ... than it freezes. it sits at the blue screen with Windows Setup at the top and on the bottom it has the Setup is starting windows.

I have also tried to install Windows 7 on the system however it will not go past the black screen with Windows Starting in the middle and stays there forever if i let it but i turn off the laptop after 15 minutes.

i am beginning to think it has something to do with the BIOS but if I can not get into windows to flash it. What else can i do to solve this issue?


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Flashed the BIOS

by luv2bike2 In reply to AV and Malware not found ...

and I am still having an issue with booting into Windows.

I have run out of solutions. I do not know what else to do.

Does anyone have any suggestions besides going out and buying a new hard drive? That will be the last resort however for some strange reason I do not believe the hard drive is not the problem. i have ran the diagnostic test from HP on the hd and memory, ran checkdisk on the HD, and they came up clean, no issues. I ran malwarebytes whiched cleaned up 4 issue, Trend Micro Anti-Virus and there were no viruses present, i tried to install Windows XP and Windows 7 on the laptop however when the installation got to the point where it says starting Windows (at the beginning of each installation) it would just hang and not go any further.


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for reinstall without the HP disc but with retail Windows

by CG IT In reply to Flashed the BIOS

boot to CD and delete the existing partitions, don't just format. Then during setup, install Windows to the raw partition and let setup format the raw partition NTFS . Sounds like it's not necessary to delete the partition when formatting out to clear out everything, but it's what I do when a simple format and install doesn't work and it seems to do the trick.

But if you are having BSODs during install, chances are you've got a hardware problem and you'll have to fix that first.

if the user installed new hardware [memory/wireless card] you might have to go back to old hardware config to get it to work.

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You said you got it to boot up one time....

So, being a laptop and heat that builds up sometimes it could be that your hdd (harddrive) is going, best to replace it just in case.
Hope all goes well.

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could very well be...

by luv2bike2 In reply to You said you got it to bo ...

i know this morning after the laptop was turned off for about 16 hours and the first thing i did this morning was turn it on and it booted up into safe mode. i am going to give that a try in morning. see what happens. once i have it up i will run av and malwarebytes and flash the bios and all the good stuff. than see if i can boot it up again after all that is done. if i can't than it could very well be the hard drive dying. Thanks!

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HDD problems?

by TobiF In reply to Laptop won't boot into wi ...

This might be problems with the hard drive wearing down.
If that's the case, then SpinRite might be able to help you.

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