General discussion


Linux and online banking...

By boxfiddler Moderator ·
I just got off the phone with my credit union. Within the past 6 months or so they have implemented something called 'Secure Key' for securing online access to accounts.

It never worked consistently ? let me access my account - when I was using Windows and IE6. But now that I have moved my primary OS to Ubuntu, use Firefox and Epiphany it 'functions consistently'. It never lets me access my account!

My guess is that this is a common problem for Linux users. Not only are the PC component manufacturers a difficult lot to engage in supporting Linux, a whole lot of the rest of the corporate world functions under the assumption that there is no OS but Windows out there in home user land.

I am curious to know what other stories Linux users have to tell in relation to secure online banking and investing. Do Mac users come across the same problem?

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the power words to use

by Jaqui In reply to Linux and online banking. ...

I'll be taking my banking business to an institution that does support all operating systems, I cannot do business with any company that discriminates against any client for any reason.

in a nice letter to the board, hand delivered and read at the Annual General Meeting if you want maximum impact and effect. ]:)

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I'm such a tool, but DITTO!

by jmgarvin In reply to the power words to use

You've hit the nail on the head. Make sure they understand that by cutting corners, they are losing business.

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by Jaqui In reply to I'm such a tool, but DITT ...

and the AGM is the perfect place and time, since every shareholder with a voice is there to hear.

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You have a choice.

by CharlieSpencer In reply to the power words to use

You have to decide if this one failing in service outweighs the other advantages of your CU membership. If it doesn't, live without internet access and keep pushing them to get their act together. If it does, take Jaqui's advice, especially the part about the annual meeting.

Oh, and technically, this is a Firefox issue, not a Linux problem. Remind the CU that Windows users use FF too.

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Advantage vs. disadvantage...

by boxfiddler Moderator In reply to You have a choice.

At the moment the benefit to staying outweighs the cost of leaving. This is not a primary account. But is is where my paychecks are electronically deposited, a requirement of my employer. I jumped through hoops getting that deposit made to a savings account rather than a checking account - another thing that irks me, but a rant best left for another time.
Oh what the heck - why is it so damn difficult to get a paycheck deposited electronically to a savings account? This is not the first time I have run into this problem.

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Savings Account

by lenwarren In reply to Advantage vs. disadvantag ...

Not sure why you have a problem with that, I have a check box on my Direct Deposit form for employees to check if this is a savings account. There is just a slight difference in the ACH file for savings vs checking accounts, and any decent ACH editor should handle it, if you know in advance you are working with savings vs checking. I even have a couple of employees I do split deposits for, 80 to checking 20 to savings. Not a problem realy.

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Call results...

by boxfiddler Moderator In reply to the power words to use

I spoke with someone in IT at the main office. I am apparently not the only one who has lodged a complaint (which is good!). They are 'working on it' and tell me that in a couple of months they will be functional (such as that is) under Linux. I told them I appreciated that and will be patient for awhile longer. So we will see. At the moment I am curious as to how widespread this is.

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Well . . .

by apotheon In reply to Call results...

If things don't change quickly enough for you, and you decide to look around for other options, you might consider Washington Mutual. It's the best bank I've ever had, and I do all my online banking using Firefox on FreeBSD. When telling someone you're going to take your business elsewhere, I find the statement often has more impact if you name where that business will go:

"I will take my business elsewhere. Friends tell me Washington Mutual doesn't have this problem."

(edit: added an example)

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Another thing I am curious about...

by boxfiddler Moderator In reply to Well . . .

(and I know there are a bunch of you folks who can answer this) is why if I can access something securely using Firefox on Windows, I can't do the same using Firefox on Linux?

Yes, I know I didn't include Firefox in the OP, but I did indeed access the account occasionally using this freaking Secure Key technology using Firefox.

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I'm not sure . . .

by apotheon In reply to Another thing I am curiou ...

The term "secure key" is very unspecific. You'd need to get more information about the technology they're using (and pass the information on to me) before I'd be able to give you any useful information in return, I think. It's possible that they're talking about some kind of "security cookie" thing that Internet Explorer does (hah, that's a joke).

With IE's security cookie, once you connect with IE once to get the cookie you can then connect with Firefox, as long as the cookie hasn't expired. Is this perhaps what the situation was?

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