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M.S. not intrested in support.

By kevg ·
I recently had reason to phone Microsoft for support. Turned out that they are not intested in support. (SUPRISED? I THINK NOT!!!!)
I'm running XP PRO.
Conversation went something like this.

MS: Can I have the CD KEY please.
KG: ABCDE-12345....
MS: That CD KEY is for an OEM Product, Microsft does not support OEM products. You must contact the vendor that sold you the computer for support.
KG: But I built the computer myself from 2nd hand and new parts and bought the CD from a shop that gone out of business. How can I go back to them?
MS: Goodby

KG: You are the weekest link, Goodby...

It seems that they want me to go back to myself for support.
I solved the problem myself. Took a little while, but didn't need Micosoft in the end.

This conversation is currently closed to new comments.

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I got my fingers burnt ....

by jardinier In reply to M.S. not intrested in sup ...

My first Win 95 computer was a Compaq Presario which of course -- like all brand-name computers --- came with an OEM Recovery Disc.

Before I learnt of the importance of using anti-virus software (this was some 7 years ago) I sat and watched while a well known virus (CH2 I believe) dissolved all my software.

So I ran the recovery disc, and found that I could not install additional fonts. So I rang Microsoft and was advised that I would have to pay to have my question answered ($AU 36 at the time), but that I would not have to ever pay again for further problems with this particular item.

Subsequently I had another problem, which the Microsoft operator could not resolve, but I was charged nevertheless, as they had my credit card details. So you pay for the support, whether or not your problem is resolved. Recently, when I rang Microsoft to get a key code for a copy of Windows 95 which I had just acquired for $4, I was given the option of listening to the terms and conditions relating to support. And sure enough there it was -- you pay whether or not the operator can resolve your problem.

Well I have changed my credit card since then, and you can be assured that they won't rip ME off again.

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Product Code

by TheChas In reply to I got my fingers burnt .. ...


Good luck with your quest for a product code.

First, Microsoft has stopped ALL support for W95.

Second, they do NOT consider the CD the product. They consider the software license the product.

Further, unless the CD is from a retail distribution, Microsoft considers that the entire system is part and parcel to the license.
There is some confusion as to whether or not you are allowed to sell a system intact and transfer the OEM license.
The wording of the EULA can be interpreted such that the license to use the software is limited to the original purchaser.


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Chas over here in AU

by HAL 9000 Moderator In reply to Product Code

The MS team seem to push the idea that the system is the "Product" and is transferable between owners but of course like everything MS things are very limited.

A few months ago I had to ring them for a product key for Win 98 to load from Floppies as these where available upon payment from MS after you bought a copy of 98 {the original one} and I had a Notebook without a CD ROM.

MS's answer was to offer me a CD which was of no use to me at all but I ended up loading DOS and then installing an external CD ROM and then loading 98 from a CD that I had here {I know totally Illegal but it worked.}

At a MS Partners meeting last year the Marketing Manager said that they where selling about 50 copies of DOS per month and he couldn't understand why the people just didn't copy the OS from existing floppies but as always MS seem only too willing to sell unsupported product as it makes better profits for them.

I've personally bought copies of DOS from MS for boxes that control industrial equipment who's only programs run on the DOS platform things like computer controlled lathes and milling machines. Then there is a program that is horrendously expensive and only has limited applications in the earth moving business that only works on the NT platform which is easy as all I do is supply an OEM copy of XP Pro and install NT4 which is no longer available from MS.

But a while ago MS put out a notice to all its partners effectively saying any repairs that involved changing parts could be read as requiring new software so if you needed to replace a IDE lead you where supposed to sell all new MS software which would have worked out as very expensive but they latter relented and claimed that it was never their intention to do this. They where only trying to get away from upgrades where there was a substantial increase in performance leaving the old OS & Software on the system so the current ruling is that provided that you do not change the M'Board and make a substantial increase in performance you can use the old software but if you do an upgrade from a P11 to a P4 then all new software is required.

Incidental MS wording in that letter read something this "The Software is licensed to "ORIGINAL HARDWARE ONLY" and their staff could not explain exactly what they meant by "Original Hardware!"


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Licensing your Soul

by richards_unsubcribe In reply to Chas over here in AU

Hey Hal...

If Microsoft had their way they would try to buy the license your soul... and unless you followed the EULA (their Bible) they would be the final arbitrator as to whether you fried in **** or ascended unto the heavens.

So I guess I'm gonna fry in Microsoft **** cause just downloaded my copy of Ubuntu the latest distro of Linux from South Africa... awesome piece of work.

Keep on a truckin....


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by MostExcellent In reply to Licensing your Soul


I have done the same and it works great on my PII 333 box. I just wish I had a faster machine to install it on, but I am working on it.


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Original Hardware

by In reply to Chas over here in AU

Incidental MS wording in that letter read something this "The Software is licensed to "ORIGINAL HARDWARE ONLY" and their staff could not explain exactly what they meant by "Original Hardware!"

I don't understand why people get confused from wording like the one above. the ORIGINAL HARDWARE refered to the original box (PC) in which the OEM WIndows version was installed in. That means that you can not installed a Windows license which came with a PC into another PC since that second PC in not the ORIGINAL HARDWARE.

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Re-Original Hardware

by w2ktechman In reply to Original Hardware

What was intended on this (from what I read) was about replacing a part and having to buy a new OS license. "Original Hardware Only" to some would mean that if you added a piece of hardware, or had to replace a piece of Hardware, that you may need to buy a new licence, as the "whole system" is not 100% original.
As far as that goes, almost everyone would be in violation of the license if M$ tried to persue it. I mean add a stick of RAM and buy a new OS, HDD dies, buy a new OS, etc. I think Linux would quickly become the OS of choice if M$ tried to push that point.

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But "Original Hardware" can also

by HAL 9000 Moderator In reply to Original Hardware

Only mean the original internals of the box. If for instance a HDD was to fail or something as simple as an IDE lead the box no longer has "Original Hardware!"

This was something that I asked and the answer that came back not from the AntiPricay hotline but from a M$ Partners Meeting was provided that you do not dramatical increase the performance of the box like changing a M'Board CPU from something like a P11 to a P4 then any repair work is OK.

Also if you build a box and the M'Board or CPU need replacing provided that the CPU is of the same family example a P4 or the M'Board is an equivalent replacement part then it is all right to reuse the OEM software provided with the box. But if you do any dramatic upgrade that drastically improves processing power you have to supply new OEM Software. The M$ people where a bit more vague when it came to HDD's and the space that they originally had but basically provided that you stick to the smallest economical HDD replacement it is OK.

Personally I did run across a potential problem with XP when I replaced 6 SCSI HDD's in my personal workstation as when I rang to get a reactivation number I was accused of trying to pirate M$ Software. I had to be transfered to someone higher up the food chain and even than explain that the unit in question was a Dual Processor M'Board with built in Dual Channel SCSI so they just insisted that the unit was not actually a workstation but a Server and everything was OK!

Well I can live with that one but since then whenever I've had to do a reload I've been using a Volume License version of Windows and Office. At least that way I don't have to constantly ring M$ when ever I test new hardware on my workstation before actually using it in the computers that I build.

I did run through a bad patch with M$ because I do test a lot of new hardware prior to deploying on production units so I was ringing M$ about once a month to reactivate all the M$ software that was on the computer. There are only 17 programs so not only was it time consuming but a major hassle as well.


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Original Hardware

by sdumont In reply to Original Hardware

But if I buy a retail version than I can put it on any machine I want to.

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Then it should state that . . .

by a.techno.geek In reply to Original Hardware

Then it should state that. Cause in my way of understanding, I would take that to mean any hardware, whether it is the MB, CPU, drives or whatever was in the case originally.

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