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MS Outlook 2007 wouldn't save emails sent out

By Healer ·
I have checked the setting and it is correct as to saving all emails sent out but it is not doing it at present. I am going to re-install or repair the MS Outlook 2007 hoping it would solve the problem.

Is there a registry record I can check or manipulate to overcome this problem or any other way to get the feature to happen?

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For Troubleshooting Purposes, IT MATTERS.

by Hillyman In reply to "Need More Information"

While Outlook may not care what domain name he types in, "I CARE" since I am helping him troubleshoot the problem!

I asked him the question in order to better understand his situation and therefore provide an accurate solution. While there a number of reasons to ask the question I asked, here is one:

Many people who check Hotmail and MSN accounts with Outlook install the Microsoft Office Outlook Connector. If he was using the Outlook Connector, I would have asked him to log into his Hotmail or MSN account via the web to make sure that "Save Sent Messages" was enabled in his webmail account settings. I have been on service calls where sent messages were not being saved in Outlook because of this exact issue, even though the option was enabled within Outlook.

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"MS Outlook 2007"

by sdbett In reply to MS Outlook 2007 wouldn't ...

I have been working with 2007 for some time now. I had to install the 2003 capabilities so that I can "Work in parallel" using both the 2003 "Drop-Downs" and the 2007 "Ribbons" in order to make a more sturdy transition. Basically, the proper way to halt this apparent loss of data is to enter your options menu in 'Outlook' and ensure that you control what you want as opposed to relying on the MS defaults. You can also create your own "Sent" folder.

However, I have been "Bending" systems for some 30 years and have only heard of this "Syndrom" once (When the user deleted the "Sent items" by mistake).

If you reinstall, make sure that you backup (PST - Export - To another folder) your E-mails to another folder than the one provided within Outlook' and once you have 'Outlook' running properly, import your data from that folder.

Remember, it is difficult for software providers to "2nd guess" the hardware that you have bought or "Put-together" and your own foibles with regard to handling both the soft and hardware.

I would NOT be mucking about with the registry!!

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Outlook

by sdbett In reply to "MS Outlook 2007"

WHOOPS! Forgot to mention - DO NOT FORGET to include (Click) "Sub-Folders" in your PST.

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Would you know

by Healer In reply to Outlook

whether the Filter of Export Personal Folders is for inclusion or exclusion, i.e. filter in or filter out?

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Outlook's Export Filter

by Hillyman In reply to Would you know

When exporting to a file using Outlook's "Import and Export Wizard", the Filter utility is used to SELECT items for INCLUSION in the export.

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Thanks for your detailed explanation.

by Healer In reply to "MS Outlook 2007"

I am curious to know what you meant by "install the 2003 capabilities so that I can 'Work in parallel' using both the 2003 'Drop-Downs' and the 2007 'Ribbons'". If I had both 2003 and 2007 installed on the same computer I found that the program re-installed itself every time I ran a different version. What an annoyance!

Could you expand on "enter your options menu in 'Outlook' and ensure that you control what you want as opposed to relying on the MS defaults"? How would you get it to save in another folder you create?

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"Thanks for your detailed explanation".

by sdbett In reply to Thanks for your detailed ...

A program is available that allows duel bars in 2007 which shows the 2003 accesses below the 2007 ribbon (I will return with the name). Basically, you install 'Office 2007' and then install the "Add-On".

I will also expand very soon but I have to "Chaos factor" my instructions to you as many people watch these posts and 'Tech Republic' would "Beat me up" for posting incorrect instructions.

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I don't quite follow

by Healer In reply to "Thanks for your detailed ...

this response of yours. I had supposed you were talking about having both 2003 and 2007 installed on the same computer. Are you saying we are to install 2003 as Add-On and we can use both versions equally.

I help in a computer club. Most computers have all applications of both versions installed. It installs itself every time when we switch from one version to the other.

By the way I am not quite sure what you meant by "'Chaos factor' my instructions"?

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"I don't quite follow"

by sdbett In reply to I don't quite follow

NO! There is an "Add-on" that allows you to work with 2007, with all of the 2007 ribbon functionality and also have 2003 Drop-downs (2003 is better than 2007 ribbon functionality and control).

However, I state again that I have not been able to re create your issue and my 'MS Office' - NOT being able to repair.

You do not try to run both 'MS Office' systems as 2007 will "Update" your 2003 and copy your 2003 settings.

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When You Can Change Sent Items Folder

by Hillyman In reply to "MS Outlook 2007"

Outlook 2007 WILL NOT allow you to change the folder where "Sent Items" are stored when checking a POP3 email account.

Outlook 2007 WILL allow you to change the folder where "Sent Items" are stored when checking an Exchange or IMAP email account.

Reference:
http://office.microsoft.com/en-us/outlook/HA101642161033.aspx

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