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Never ending shut down with Win XP

By Jake Bartlett ·
I'm on holidays at the moment, and I've noticed that my mum's computer will not shut down by itself.

When I try to shut down the computer, it closes all the applications and processes, and then goes to the blank windows screen, and says "Windows is shutting down." or something like that. The problem is, I've left the computer like this for over 8 hours, twice, and around 30 mins or so many more times, nothing happens, it just sits there until you cut the power, or hold in the power button for a good 3-4 seconds.

This doesn't worry me that much, but my mum is corcerned that having to manualy turn it off every time might be bad for the computer.

What DOES concern me, is that the computer recently had a windows update done on it, and every time I view the shut down / restart menu, the shut down button has a little shield icon on it and says "1 update waiting to install" or something. When I choose shut down, it says please wait, installing update, and then after a few seconds that finishes (presumably) and it says Windows is shutting down, but once again, nothing happens till you restart it, and when you get back into windows the update is still there, waiting to install.

So, firstly I need to know how to get the damn thing to put itself to sleep, and secondly if there is any way to have the update work possibly using some different method, help would be greatly appreciated.

just as an after thought......

Windows XP Professional Service Pack 2
AMD Athlon XP 2400+ (CPU)
512MB RAM (no idea what type, probably 333 mhz)
Western Digital 80GB hard drive (normal IDE, not SATA)
GeCube Radeon 9600 SE gfx card
Onboard sound..... C-Media AC97

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by caxe In reply to Never ending shut down wi ...

If none of the other suggestions don't work, look for a BIOS update.

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by AMD Guy In reply to Never ending shut down wi ...

Also what you could do is click start>run>type in eventvwr.exe and hit enter. This brings up event viewer. With event viewer click on application error and see what problems have occured there and also check out in event viewr system. This will tell you what system errors have occured. As long as you know what time of day you tried to shut the computer down but couldn't, you can get in event viewer and look up the time and date the error occured on and see what event viewer has to say about it. Hope this helps you.

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by mikedelapena In reply to Never ending shut down wi ...

There maybe lots of reason for this particular problem.
Some of these are;

1. It could be the hardware.
Try to run scandisk on all your hard drive after the computer has booted. (Resched scanning).
Some bad cluster and crosslinked files makes the OS unstable. This is due to unpropper shutdowns.

2. It could be an update or process that needs to be finished.

3. It could be some virus or a damn good hacker been to your computer. Have a good firewall,anti spyware and antivirus like McAfee.

Happy computing everyone!

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by Laughing Jack In reply to Never ending shut down wi ...

Download and install Spybot - Search & Destroy on your PC. Check for the latest updates and then run the program.
This should sort it out.

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by wilben In reply to Never ending shut down wi ...

Trying to find out what the cause of a shutdown problem can be time consuming. Try the solutions that take the least amount of time first.

Run UPHClean from Microsoft first:
http://www.microsoft.com/downloads/details.aspx?FamilyID=1b286e6d-8**2-4e18-b570-42470e2f3582&DisplayLang=en

A warning, the shutdown method shown by ctrsevices@? (%windir%\System32\SHUTDOWN.exe -f -s -t 01) may work for you but does not allow programs like Norton?s GoBack to work properly.

One common problem is running more than one anti-virus programs at the same time. Also check to make sure that when you upgrade to a newer version of an anti-virus program that you removed the old version. Use ?Add and Remove Programs? in the ?Control Panel? to check for old versions that you may not have removed.

The following search is just that a search to find the reason for the problem. It makes no permanent changes unless you decide to do that after finding the cause of the problem. So, if you have some time see the next message for the method I use to find the culprit:

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