New OS With New Motherboard?

By mraftice ·
Am I correct that if you replace the motherboard on a machine that has a legally licensed copy of Windows XP that you have to buy another license because Microsoft considers it a "New Machine?"

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I Started This Discussion- Report what happened

by mraftice In reply to You *purchased* a BIOS up ...

I appreciate all of the information. Ultimately, I purchased a refurbished dual core Gateway with a 1GB of RAM from Tiger and that cured my need to buy a new overpriced motherboard for my old gateway machine. I was just curious as I was under the influence that I would also have to purchase a new copy of XP. It did figure into my decision but the cost of the motherboard $199-$327 for the correct replacement board, and the cost fo the new machine $350 were the deciding factors.
This might be helpful to others however.
I carefully selected the new machine in so that I was able to utilize the RAM from the old machine. I also bought an external case for the SATA Drive from the old machine and connected it to my new one. Thus, Instead of repairing the old machine for $200 I have a new machine with 2GB or RAM and two hard drives -200GB and 250GB. The total cost was $439 with shipping. Not too bad.

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So did you buy a new copy of Windows XP?

by RobPatten In reply to I Started This Discussion ...

I assume then that the refurbished machine come with a new copy of Windows XP?

If you had repaired the old computer you could have kept the old Windows license, even if it was an OEM license, as you are repairing the computer.

If you had just wanted to upgrade, as I'm sure you have gathered from all the posts here, you would technically have had to buy a new license. Yes you may be able to work round it and get it activated, but of course that is not the question you asked!

Glad to hear you are all sorted, sounds like you made the sensible choice and got yourself a nicer machine than you ever would have done by repairing your old one.

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It will be a string of characters in the bios

by nentech In reply to purchase bios upgrade on ...

I have had the same thing happen with a Dell

The owner lost her dell supplied windows disk

I had install windows from another disk
I used the OEM code on the PC

Then contacted Microsoft told them what had happened

The result
The helped me activate Windows

You did nothing wrong
The bios update was to fix your computer
It?s the same thing as a faulty Motherboard

As for HP they sold you the computer
Hp can only refuse to cover the warranty

Microsoft supplied the licence
Anyway just ask MS if you don?t know what to do
All they can say is no

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did ask MS

by rtroy56 In reply to It will be a string of ch ...

I did ask MS. They told me to talk to HP. But MS could have chosen to help.

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Microsoft's issue, not HP's

by RobPatten In reply to did ask MS

This is Microsoft's issue, not HP's.

Get back onto Microsoft as I advised in a previous post.

HP cannot issue you a new activation code, only Microsoft can do this.

If as you say your BIOS update came from a third party it is unlikely that HP will be able to do much anyway.

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Microsoft US does not Support OEM Versions

by TheChas In reply to Microsoft's issue, not HP ...

At least in the US, Microsoft provides NO support for any issue with an OEM version of Windows. Period! Unless, you opt to pay the per incident fee.

Of course, HP is not going to provide a user with an activation code for a modified system either.

If you want to modify a system with an OEM license for Windows, and the system no longer accepts the license key, your only option is to buy a retail license. Or, switch to Linux.


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Activation is *not* Product Support

by RobPatten In reply to Microsoft US does not Sup ...

OEM versions are supported by the PC manufacturer in the UK too and assume this is a global policy.

However, obtaining an activation code is NOT product support.

I feel the same ground is being covered over and over on this thread, so I will resist any temptation to repeat myself and the valid comments of others who have tried to clarify the situation.

In supporting and repairing Windows XP since its release I have never had any issue in obtaining a new activation code from the activation centre, and I would say in excess of 90% of my experience has been with OEM copies originally supplied with a machine.

Obtaining technical support from Microsoft is completely separate from requesting and obtaining a new activation code.

If you try to try to turn an activation request into a support request then you will be referred to the manufacturer. That is why when speaking to the activation centre you need to stick to the facts and deal with the matter in hand, and not get distracted by making your request seem technical.

Switch to Linux... I'm sure that advice will be of real help to the people with Windows licensing queries.

I'm not knocking Linux and it certainly has its place, but that needs to be an informed choice made by the end user and not a kneejerk response from Microsoft bashers.

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MS re OEM versions

by rtroy56 In reply to Microsoft US does not Sup ...

Up until about 2 years ago, as I understand it, one could have readily reactivated XP after just a bios change without even talking to a rep, but MS made a change to XP around March 2005 to prevent that. Beyond that, if MS wanted to charge a small nuisance fee to cover the cost of the call, I'd have no objection. Keep in mind the OS is still on the original PC, and all I changed this time around is the bios. It is absurd, IMHO, that I'd have to pay for a new license.

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In response to rtroy56

by RobPatten In reply to Microsoft US does not Sup ...

I am not aware of any such change in 2005.

I have regularly had to re-activate clients' copies of Windows XP (usually OEM) after repairs, often motherboard changes, and was doing this on an almost daily basis until I changed jobs at the start of this year.

Even recently I did a repair for a friend less than a month ago with a motherboard swap-out and had to re-activate their OEM copy of Windows XP. I had to call the activation centre but their automated telephone system asked me some questions and gave me an activation code without even having to speak to a human.

I think you are getting too preoccupied in what you think is Microsoft's policy, and enjoy complaining about the way you have been treated, without actually taking the advice of anyone on this thread.

Please, for the sake of our collective sanity here, GET YOUR SOFTWARE RE-ACTIVATED!


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Something else you can try

by nentech In reply to did ask MS

The people who suppled you with the bios

Ask them to add the string to the bios they suppled to you

Or ask them to fix the bios that came with your motherboard

The bios you got from them doesn?t work in your situation

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