New OS With New Motherboard?

By mraftice ·
Am I correct that if you replace the motherboard on a machine that has a legally licensed copy of Windows XP that you have to buy another license because Microsoft considers it a "New Machine?"

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Post warranty "support"

by RobPatten In reply to HP post warranty tech sup ...

It does annoy me that companies like HP can get away with charging you *before* you even get any advice.

Sony are the same in the UK, you need to enter your credit card details before they will even pick up the phone to you.

Much better customer service would be to speak to somebody first, see if they can help you, and fair enough if they can then be advised that you need to pay for the support. But to be made to pay and then be told they cannot help you leaves you having to chase them for a refund, which I am pleased to hear you did and with success.

I suppose their stock answer would be "re-flash the official HP BIOS" either way. I just find it is sad these days that speaking to somebody in support is such a frustrating experience because they do not understand the problem.

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HP issue?

by Desktop Veteran In reply to Post warranty "support"

Honestly, is it possible that this issue stems from the fact that this is an HP product?

I've worked with Dell's, IBM's, and a multitude of other systems. NONE of them resulted in this issue.

This has that faint smell of the "PackardHell" days.

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In response to Desktop Veteran...

by RobPatten In reply to Post warranty "support"

The issue is not that the product is made by HP.

HP stopped releasing BIOS updates for the machine in question some years ago, the machine apparently was bought in 2002.

The new updated BIOS that was purchased was produced by a third party company. Therefore it will not be "branded" as an HP BIOS and probably other BIOS strings such as the model number will be different to the more customised HP BIOS he had before.

Like you, I have never had an issue in a BIOS update released by the PC manufacturer (or motherboard manufacturer) triggering a Windows re-activation, be it Dell, HP, Packard Bell, Sony, or any of the countless motherboard manufacturers I have encountered.

He has effectively replaced a branded HP BIOS with a different Brand X BIOS, and Windows has detected the difference as a motherboard change.

This in turn has triggered the need to re-activate, which in itself should not be a problem (but appears to be in this case, probably more due to bad luck and misunderstanding when calling the activation centre than any specific Microsoft policy).

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Thanks Rob...

by Desktop Veteran In reply to Post warranty "support"

Thanks Rob for condensing that situation. I tried to read through most of it, but you summed it up very well.

Interesting combination of circumstances and manufacturers (MS and HP). Or should I say, bad combination.

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Not reallly

by sir.ptl In reply to New OS With New Motherboa ...

I have built two computers in addition to the one my version of Win XP was originally installed on and haven't had any problems with installation or registration on the new machines. The latest new new computer I built was completed just two weeks ago and is now up and running just fine.

What I have encountered that I don't like is that I have reinstalled Win XP so much that I now must register via phone, but then a lot of software companies are doing that.

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New OS With New Motherboard

by natomega In reply to New OS With New Motherboa ...

It appears that many people have jumped on this issue. However I have not read One relevant correct Answer. Question is can one replace a new Motherboard using same CPU/Disk on a new M/B - This has two answers.
1) If New Motherboard has same chipset as Old M/B you "May Not" have any problems running XP.
2) However if new M/B has a different chipset to Old M/B you are then required to re-install XP.
I know this from practical experience, as I have performed Upgrades for countless clients.
Tip: When you re-install XP and all other software, you can re-register with Microsoft using existing XP, but tell them you have upgraded your hardware.
Hope this helps.

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Your answer is not relevant

by nentech In reply to New OS With New Motherboa ...

The question asked was

Am I correct that if you replace the motherboard on a machine that has a legally licensed copy of Windows XP that you have to buy another license because Microsoft considers it a "New Machine?"

This is a legal issue
It is not about chip sets

Thank you for not answering the question

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This is a legal issue?

by Freebird54 In reply to Your answer is not releva ...

Apparently it is - however has anyone even heard of it being tested in a court of law, anywhere in the world?

It seems to me that people (sheeple?) are just taking the license to mean whatever it is that MS says it means. In the las EULA I read, there was disclamatory language noting that certain provisions were void where prohibited - and that voiding a given provision would not affect the remaining provisions. They would not DO this if their 'ideal situation was not successfully overridden by local laws and statutes.

Check the consumer protection laws of your jurisdiction before ASSuming that the relevant portion of the EULA pertains to YOUR situation.

Another thing that amazes me is that every iteration of the licensing agreement limits the paying customer more and more - and nobody DOES anything about it. The current ridiculous provision is that you are not supposed to install certain (lower priced) versions of Vista on a virtual machine. By what 'right' do they claim to control the type of hardware that you choose to use the software on?

I could go on - but my fingers would get tired :)

Anyway - MS SHOULD re-activate for most REPAIR scenarios - and if they do not, ask for a refund - their software does not fulfill your needs if it won't activate, and does not meet the minimum standard of merchantability...


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Sorry my reply was not worded carefully enough

by nentech In reply to This is a legal issue?

The original post was about a legal issue

mraftice wanted some one to confirm or expand on what he understood

It is different for windows OEM licences and windows full licences

Edit to add this

Some of the replies in this discussion talk about how this has been tested or why it has not been to court

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Your answer is not relevant

by natomega In reply to Your answer is not releva ...

Please Consider this Question!
Where does the licensed Operating System reside. On the Hard Disk Drive or on the Motherboard?
Of course on the Hard Disk!
Therefore if you do change any Major Component, and XP requires to be re-installed, MS is obligated to re-active your Software.
There is no issue of legalities - the legal issues of licensing comes into play only if YOU WANT to install your XP onto another Hard Drive and run two or more machines simulataneously.
This is the good oil from Microsoft some months ago, as I was faced with this actual situation for a corporate client.
And thank you for taking the time to read my comments

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