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Normal.dot ****

By Jaydev ·
We have a few computers, few new one few old ones that are having a common problems. No matter what we try and do NORMAL.DOT does not recreate it self. I hav tired to delete all normal.dot so it would recreat but does not do that. Pointed it to d a new location but still no good... Any one has an idea?

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by Jaydev In reply to

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by Bizzo In reply to Normal.dot ****

As mentioned before, open Word, go to Tools->Options->File Locations.
Look at the locations for "User Templates" and "Workgroup Templates". These may be either on a local or network drive. Once you have the locations, make sure you have write access to these locations so that Word can save the Normal.dot file.

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by Jaydev In reply to

Sorry Rich IT does not create normal.dot after deleting. I opened word and still no go. Thanks for the try...

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by Jaydev In reply to Normal.dot ****

Thank you all. I have checked all the basic settings...tool options file locations. I have changed the file location i have disabled the network normal so its not pointing there. I have never ever seen this before....

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by RichTee In reply to Normal.dot ****

This is a tried and true method.

On the individual PC, Use find/search to locate all instances of Normal.dot.
Delete all of them.
Open Word and close Word
Use find/search to locate (and make note of) the instance of normal.dot.
Open Word and create the document you want to be your new normal.dot.
Save this document as normal_1.dot to the same location as the normal.dot
Close Word.
Browse to the location of the normal.dot and normal_1.dot files.
Delete normal.dot
Rename normal_1.dot to normal.dot

You should be okay now. Good Luck, Rich

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by Jaydev In reply to

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by Jaydev In reply to Normal.dot ****

Thank you Rich for the comments and advise. Here is the problem, WORD DOES NOT CREATE NORMAL.DOT. If it did that I would not have the problem. If I create one manually it does not update FONTS and SIZE when I set them as default. So I deleted all the normal.dot files. I opened up word, and then closed word. Guess what I found when I did a search for normal.dot There was not Normal.dot created. This is just too weird... I know it should work...but it does not

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by Jaydev In reply to Normal.dot ****

Point value changed by question poster.

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by DKlippert In reply to Normal.dot ****

What hapens when you use a blank document and Save As Document Template and name it Normal?

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by Jaydev In reply to

I have done this. It creates one. When I point file locations to this new normal nothing happens. When I restart pc and try to update the NORMAL.DOT settings it exits without updating. The new file sits there without any changes.

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