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Out or memory or system resources

By drfox ·
I have a machine running WIndows XP SP1 and Outlook XP, when the user tries to print an email with attachments she gets an error message stating
"Out of memory or system resources. Close some windows or programs and try again"
There are no other programs open and the error only occurs when she tries to print the attachments as well as the email.
If she unticks the print attached files optiion the same emails prints with no problems.
Any help would be much appreciated.

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by drfox In reply to

More than enough space on the hard disk there are no partition just one large one of 60gb Poster rated this answer.

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by dustyD In reply to Out or memory or system r ...

What are the extensions of the files attached to the email? Does the user have the correct application required to open the file(s)? Also, check that the extension of the file is associated with the correct application on the system (Folder options, file types), but if the user can otherwise open the attachment, this should be OK.

Also, use a memory checker to make sure that the amount of memory on the system is working correctly, and also that Windows sees all the memory installed. Check apps in the system tray that start automatically--use start/run/msconfig to uncheck unneeded ones to save on resources.

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by drfox In reply to

Evevything is working fine, associations are correct and memory is correct amount and no memory leeks, system tray has the normal, Network connection, blackberry desktop, volume etc.
Poster rated this answer.

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by dustyD In reply to

Also, you may want to check that the latest Office Updates are installed for Outlook and OfficeXP.

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by ChuckieBaby In reply to Out or memory or system r ...

My first question is: Is the printer local,networked /printer server, or shared?
Second: What type of attachment, or even more important, the size of the document.
Third: Has this happend before, were they able to print attachment before....?
For Local printing configurations.
Did you use MSCONFIG to check on the amount of startup items?
Did you check system properties for the size of the Virtual Memory.
Have you check for memory addressing issues, or ram a memory diag?
Is the attachment a .pdf, which can be a huge print job ( I have had to print so many pages at a time because of the kb size of each page)?
Have you tried to do a work around like copy and paste to desktop then try printing?
This is where I would start even before I would look at possible spool issues.
There are othere avenues that could be addressed but without knowing what you have as far as configurations, and what you have already tried, I am grasping at straws.

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by drfox In reply to

Poster rated this answer.

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by glyall In reply to Out or memory or system r ...

Have you checked for spyware or adware?
They cause a lot of problems.
Download Ad-Aware SE (from www.lavasoft.com)
Also download SpyBots
(from http://www.spybot.info/en/index.html)

Also check Add/Remove programs
Look for all unknow installs like
1800Solutions, ClearSeach, etc.
If so remove them. If it takes you to their home site do not remove them using their site.
You will have more problems.

Also check Task Manager for the apps running.
You can check the apps running on Google to what the app is.

I also use EasyCleaner ( a good registry cleaner) from ToniArts. I use it to clean the registry that Ad-Aware and SpyBots donot remove.

Good Luck

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by drfox In reply to

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by misscrf In reply to Out or memory or system r ...

Wow, this is the question to answer. Here are my humble suggestions.

1) download stinger, from McAfee. If you ctrl alt dlt and see in the processes that an svchost is running cpu up a lot it is probably sassar virus. McAfee stinger is good at catching this. I also agree with running adaware, and spybot, make sure to immunize.
And get their updates, they do them often.

2) there is an OLKD folder. This is an outlook folder that creates a copy of any attachment that is opened instead of saved. If you open an attachment from Outlook it has to store it somewhere, and thats where it stores it. Locate that folder, and empty it out.

3) final suggestion? Save the attachment and print it separately. Save yourself the headache. If this is the only area that system resources go low, something is up with your Outlook, and how its add-ins are working. Detect and repair on Outlook may be an idea.

But hey, I am just waiting to hear that none of this helped. lol

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by drfox In reply to

Decided to retrain user and use your final attention saved me the pain of trying to resolve. User is happy so will leave it at that.

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