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Paid vs Free Help desk Software

By denise.hilton ·
I have been exploring the internet to get a good idea of how paid and free (open source) help desk software differ from each other. I was reading this article that has shared a number of Free help desk management software:
http://www.webemployed.com/free-help-desk-software-for-ticketing-support/
The features are listed and they seem most of them seem identical to the features paid help desk software offer. So where do we draw the line? If they are so similar in functionality why don't companies just opt for the free software?
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Paid vs Free Help desk Software

by Vitsusa In reply to Paid vs Free Help desk So ...

In the present scenario “Free” is only the word, it use when you have to bring the customers on your online website or attract to customers.

In the paid software, company provide all the features for customers to fulfill their needs. But in Free software, company provide few options for customer to analysis some points.

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