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Print jobs stay in queue

By Spank ·
I have an HP4000 printer set up on my network that is connected to a jetdirect print server. When a user sends a print job to the server, the job prints but stays in the queue. Eventually the queue gets VERY full and will not accept any more printjobs. I have 3 other HP4000's on the network and none of the others have this problem. I have been unable to find a resolution on HP or Microsoft's website. Any help would be appreciated. Thanks.

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Print jobs stay in queue

by jlaar In reply to Print jobs stay in queue

First check if the ip-address of the printer and the queue match or if the printer even has an ip-address (or has a networkconnection!!). If so delete the queue and create a new one (with the same configuration). It should work now.
Testing for ip and connection can best and quickest be done by printing a configuration page from the printer itself.

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Print jobs stay in queue

by Spank In reply to Print jobs stay in queue

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Print jobs stay in queue

by Hazzard_005 In reply to Print jobs stay in queue

Sounds like a registry snaffoo. Try checking the keep documents after they have printed and click ok. Then go back into the printer properties and uncheck it. See if that resets the registry entry.

Hope this helps.

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Print jobs stay in queue

by Spank In reply to Print jobs stay in queue

The question was auto-closed by TechRepublic

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Print jobs stay in queue

by Mike @ Motorola In reply to Print jobs stay in queue

Here's the Key path to check. I also agree that this seems to be a registry glitch. Have you tried deleting and recreating the print queue? Is this an external print server? Double check your settings on the print server to ensure proper configuration. Has it ever worked properly? Try switching with a known good one temporarily and see if the problem clears or moves...

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\(Printer Name)\DsSpooler

If it is set to other than 00 than it is set to hold jobs.

Hope this helps.

Sincerely,

Mike Pedigo

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Print jobs stay in queue

by Spank In reply to Print jobs stay in queue

The question was auto-closed by TechRepublic

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Print jobs stay in queue

by Spank In reply to Print jobs stay in queue

This question was auto closed due to inactivity

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