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Print jobs stopping

By jenee.molyneux ·
Win2000 with Canon IP5000 USB printer. Since installation, 70% of first print pages stop partway thru and 95% of second page stops partway thru. Printer has been tested on other PCs and works fine. Printers attached via parallel cable work fine. (IP5000 is only USB). No error messages in event log.Have tried other USB printers with same problem. Put a new hard disk in the PC, installed Win2000 & Office and printed with no problem. Installed original hard disk and printing problem started again. Problem same whether spooled or printed directly to printer.

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by jenee.molyneux In reply to

The printer is USB2 but it does work with USB1 ports as I have already tested this. I also purchased a PCI USB2 card hoping to try and connect the printer via this card but the card would not install (even though it installed easily in other computers).

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by RCOM In reply to Print jobs stopping

In this situation you have to eleminate possible problems. Since it works on another hard drive that eleminates the motherboard and USB hardware. Since it does the same with more than one printer that eleminates the specific printer driver.
But if you uninstall the printer go to the following registry key and remove the printer in question. Then reboot and attempt to reinstall.


Once the inf for the printer is installed it will probably not be deleted when you reinstall. So find the inf file(s) that come with the printer and rename or move from C:\winnt\inf.

Here is a link to resources for USB and OEMs.

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by jenee.molyneux In reply to

I thought this had fixed the problem as the printer worked fine for a number of printouts and then the problem reoccurred.

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