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Problem with accessing hard drives and windows update?

By mtgfan2006 ·
First of all, here are some of my computer specs for reference:

Windows XP Professional SP3
1 GB RAM
1.90 gigahertz AMD Athlon 64 X2 Dual Core

This is also something that I found odd:
Hard Drive (C:\)
149.50 Gigabytes Usable Hard Drive Capacity
81.67 Gigabytes Hard Drive Free Space

TSSTcorp DVD+-RW TS-H653A [CD-ROM drive]

-----> Lexmark USB Mass Storage USB Device [Hard drive] -- drive 1 <----- (Odd??)

ST3160812AS (Hard drive C:\) -- drive 0

So anyway, these are the currently known symptoms of my problem. First, I cannot access windows update. I am using Internet Explorer 8 which is NOT beta. Next, I cannot see my internal hard drive ANYWHERE but in my computer. It does not appear in Disc Management and is not accessible in command prompt. I tried using chkdsk on my drive (my internal drive, C:\), but it gave me the error message "The drive, the path, or the file name is not valid." I tried typing "chkdsk C:\" and "chkdsk C /R". Also, on top of my internal hard drive giving me problems, I am also not able to use flash drives. To explain this problem, when I insert a flash drive, it shows up under Safely Remove Hardware like this: "Safely Remove USB Mass Storage Device". That is all it says. Safely Remove Hardware does not give me an error message like if the drive didn't install correctly, and it doesn't show a drive letter. My flash drives are also not accessible or visible in my Computer or Disk Management. I can access my external hard drive for some reason, but it doesn't show up in disk management like it used to either. It does however show up in my Computer. One last thing, I am also NOT able to populate any of my drives for information. (By going to My Computer, Right clicking a drive, selecting properties, going to the Hardware tab, selecting properties, going to the volume tab, and then FINALLY selecting populate.) When I try to populate a drive the information comes in as follows: "Volume Information for this disk cannot be found. This may happen if the disk is a 1394 or a USB device on a Windows 2000 Machine." now it is even worse. It never used to give that error message it just displayed no information. PLEASE HELP! I have searched EVERYWHERE for a solution to this problem with no results. Could this possibly be a virus?

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All Answers

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That is just plain WRONG information.

by ThumbsUp2 In reply to Suggestion...

SP3 is nothing more than SP2 plus all the individual critical patches which came out since SP2. I haven't seen a system yet which has had trouble running SP3. Don't go telling people to yank out SP3 just because you heard about some issues from someone else. Chances are, those issues were there prior to installing SP3 anyway.

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Get rid of all the viruses and trojans in Safe Mode first.......

by ThumbsUp2 In reply to I don't know if I'm going ...

.... You're not going to get anywhere with drive information until you get rid of the cause... viruses and trojans. Do the scans Jacky told you about all in Safe Mode, reboot to Safe Mode and run them again, reboot and repeat as many times as needed until you get clean scans from all of them in Safe Mode, then reboot to Normal Mode and run them all again, reboot and repeat until they all say your system is clean.

Keep running those scans. Some viruses hide others which can't be found till you remove one and reboot and scan again.... just keep after it.

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Thanks Thummy

by Jacky Howe In reply to Get rid of all the viruse ...

might I just add that if you are having problems running the scans let us know.

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Yes thank you... New problems!

by mtgfan2006 In reply to Get rid of all the viruse ...

I have ran all of the scans in safe mode and now my system is clean as far as I know. I have scanned with Malwarebyte's, Spybot S & D, SmitfraudFix, and AVG 8.5 Internet Security. They all report clean. The only problem is that this virus was SO BAD and destuctive (the worst I've ever seen) that I think it corrupted my file system. When I try to run chkdsk at startup it says that my hard drive is unformatted (RAW). Currently, I see no other options but reformatting my hard drive. Any suggestions would be greatly appreciated.

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You may have to fit the drive

by Jacky Howe In reply to Yes thank you... New prob ...
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If all else fails

by mdhealy In reply to Yep its a virus

Safe Mode may not work, with some rootkits the only option is to boot the system without making any use whatever of the infected disk for the boot process, either by booting from a CD or by hooking your hard drive to another computer as a secondary drive.

You can try booting from a CD such as:

http://www.ultimatebootcd.com/

http://pcsupport.about.com/od/tipstricks/ht/bootcddvd.htm

http://www.knoppix.org/

http://www.puppylinux.org/

Or you can take out your disk drive and connect it to another computer using a USB dongle such as this one, which I have found to be EXTREMELY useful:

http://www.cyberguys.com/product-details/?productid=13779

Note: there are many vendors who supply gizmos that turn internal hard drives into external USB drives; this is the one I happen to have. The only relationship between me and the Cyberguys people is that I have bought a number of items from them.

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Turn off System Restore

by Kenone In reply to Oh god this is bad...

I might have missed it, maybe someone mentioned it, but you need to turn off "System Restore" before you run the scans.

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Another tool to try!

by adieatkins In reply to Problem with accessing ha ...

Along with the tools/software Jacky has suggested, I've also had success in removing infections with this free tool (if you haven't already got it):

http://www.softpedia.com/get/Antivirus/AVG-Anti-Rootkit.shtml

Best of luck.

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Does your system have RAID in the BIOS?

by reisen55 In reply to Problem with accessing ha ...

Dell computer put RAID into the BIOS of selected Dimension and XPS systems. I had a user whose entire drive just vanished because the BIOS and Windows argued about that point. Intel has a fix to apply to Windows to fix that but unless you can get to Windows, it is a non-solution entirely. Check that.

Secondly, start with basics. Pull the hard drive itself out. Set aside. Try another drive. Also remove any other devices you can to let the system fail if necessary. Then install hardware one part at a time, hard drive being last. If you have a spare hard drive available, TEST that one first. If you can get Windows XP onto this drive, you can then double cable your old problematic drive in as DRIVE D and get your data OFF OF IT to your new drive. There you have a backup.

THEN try swapping.

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