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Problems with HP DeskJet 400

By bsj_molena ·
I am the tech specialist (computer technician) at our local high school. I have been having trouble with about 4 HP DeskJet 400 printers. When a print job is sent to the printer, the cartridge comes to the middle and the change cartridge light blinks. I have tried replacing the cartridge, replacing the printer cable and downloading the latest drivers from the HP web site, but to no avail. Has anyone seen this problem before? Thanks in advance for any help you can offer.

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Problems with HP DeskJet 400

by bsj_molena In reply to Problems with HP DeskJet ...

This question was closed by the author

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Problems with HP DeskJet 400

by Jeff Shepler In reply to Problems with HP DeskJet ...

A lot of times this happens if the document you are printing is different than what you havw specified in the printere properties. If you have the default set up to print black and white documents and you might think that the document is black and white, the printer might think that something in it is color and be waiting for you to insert the color cartridge since it can only use one at a time. So if you have the black and white cartridge in, you might try changing it to the color or vice versa.

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Problems with HP DeskJet 400

by bsj_molena In reply to Problems with HP DeskJet ...

Jeff,
I would give you the points, but somehow you answered after I had already closed the question. And it will not let me award you any points since the question is closed. Sorry
Brandon

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