Problems with the new laptop: how do I diagnose?

By gadgetgirl ·
Background: after a constant 18 months of niggles with the beautiful, but old laptop, I?ve ended up with a new one. Well, new sorta. It?s an ex demo Acer 4220 WLMi, with empowering technology. Spec here if you need it: (but mine is an 80Gb hdd)

This time, HOB is not getting his hands on it (despite what he thinks) and I?m looking after this baby myself so he can?t muck this one up like the other one. It came preloaded with XP SP2 which I updated immediately, and Norton Suite, which I ditched immediately as it hadn?t been activated, and I can?t stand Nortons intrusiveness. Now running MacAfee (legit) (trade pressie) Also downloaded AVG rootkit, spybot S & D, and changed from IE to FF2. There is also Skype and SightSpeed on this, so naturally I?ve done the webcam and USB phone installation, and they all run ok. Startup register is also installed.

As it?s new, there?s literally nothing else on there!

Sadly, I?m getting more issues than I know how do deal with, hence the yell for help ? pals, buddies and mates out there?. Gosh, my knees are sore??.

Problem 1. On doing this all just before Christmas, after installing FF2, I downloaded Foxmarks to get my bookmarks back. Should have read the site blog first, as v2 has loads of problems which they maintain they?ve now fixed. My problem is that I couldn?t ditch foxmarks, as it wouldn?t let me find it to uninstall it. Around the same time, I started getting slow loads on all sites, with TR being the most problematic. Despite fiddling with foxmarks and disallowing sync, loading is still slow, and I absolutely cannot get on TR from home.

Last night, I reloaded the latest version issued 8 Jan, which has stopped the main sync problem, but internet load still remains slow. And I still can?t get on TR from home.

Problem 2: I think I may be getting a duff BIOS battery ? on start up last night, the laptop reverted to 0100 01/01/04. I?ve reset, but due to unforeseen circumstances, couldn?t check before I left for work this morning. It?s no problem getting another battery, but I?m including this problem in case it?s more indicative when combined with others.

Problem 3: Last night after resetting the date/time, I went to do other things, and ended up with what I can only describe as jumping programs. No matter which program I loaded, if I altered anything on screen, it took ages to change, semi-stalled, then jumped to catch up with itself (if that makes any sense at all). Tried it on Office (new, legit, virus free) as well as a few games (which were even more problematic and jumpy, naturally)

I ran spybot and AV full scans last night, as well as AVG rootkit and Belarc advisor, none of which could find any faults/problems/issues at all, so now I?m stuck.

I have wireless access, which seems to have no problems at all (main set on floor 3, I use the laptop on floor 1) There have been no reported problems on the providers site, and none of the neighbours are having any trouble.

This laptop IS under warranty from Acer, but I?d rather get some help from you guys and do some diagnostics first, so I?m not accused of presenting them with an ID10T fault!

So ? where do I start, what do I do, and please don?t tell me I?ve got a duff laptop or you really will see a grown woman cry?..

Any help super-appreciated, but be gentle, and remember just how NON-techie I really am!



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All Answers

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Ha! told you so!

by neilb@uk In reply to Problems with the new lap ...
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Yes, dear.

by gadgetgirl In reply to Ha! told you so!


ok, ok, ok........

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For those of you who think I got the thumb

by neilb@uk In reply to Yes, dear.

for knowing what was wrong with GG's system, well, I didn't - I got it for knowing that YOU would know what was wrong.


Deserved it, too!

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Jumpy Programs?

This could be your hdd going for sure. Sometimes the heads start sticking and then become unstuck then try and do a catchup with the commands. Get ALL of your programs backed up and get a new hdd, this will cure your programs from jumping, also up your memory if you can all of this can make for a stable system. If you can not do it yourself please get someone who can.
Please post back if you have anymore problems or questions.

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