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Procedures when IT Manager is leaving

By Annajane ·
When the IT Manager is going to be let go, what are the important things to consider and the information needed? He is 90% of the IT department and very controlling. There are several servers and 40-50 users. He often worked from home. Several consultants are being brought in to help the remaining IT person and C Level management during the transition. We will all be meeting to develop a strategy before the IT Mgr. is notified.

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Did this guy design the System ?

by ArthurP In reply to Procedures when IT Manage ...

Did this manager, design, (or help design), your infrastructure ?

A simple question but one that may send you running if the answer is YES - I'm thinking of legitimate backdoors that would have allowed the recovery or engineering of a system ... in the original posting you state that he works from home. This suggests that you either have a remote access policy - who controls the permissions and the accountability upon these accounts ? - I know several Engineers who have "Testing" accounts against which they test applications before rolling them out to the user base ..

Personally I'd take him into a room a have a meeting with him, laying your cards upon the table, and then inject a fault into the system ... if the team are good then they will resolve the issue, however, if he's really that controlling then the team will look to him for leadership, (as you say he's 90% of the team) - if this is the case then you have a serious problem and he needs to cascade his knowledge


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Who's being dishonest?

by DonaldRayPerry In reply to Procedures when IT Manage ...

Why does a company have to sneak to fire an employee? It reads like bad management - starting at the top.
No documentation.
No cross traing.
No counseling?
No oversight.
I would not want to work for this company.

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Does he have remote login capability?

by isapp In reply to Procedures when IT Manage ...

When this IT manager works from home, is he able to log into the servers in the IT department? If so, and especially if the parting won't be amicable, I would make very very sure to change all passwords to everything and have some great backups that have been tested. You run the risk of having a disgruntled network admin logging in and reformatting/destroying your network if you don't lock him out of your systems. Even if you think you've locked him out, he might have set up some back doors if he suspects anything's going on. You hate to believe anyone could be that malicious, but it's happened to companies before.

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by InXale In reply to Procedures when IT Manage ...

If you do not have it in place , utilise ITIL

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Find somebody to take his place

by Peter Choi In reply to Procedures when IT Manage ...

Within a team there are always some senior staff who know more about his strategies and current jobs. Gather those seniors (technicians and developers), list out the jobs and try to take up more one by one.
If the manager is really important there may be small chaos after he leaves, the crux is those chaos may cause another one to be blamed. Take over carefully and avoid those side bullets.

A typical Hong Konger sees a dim future ahead. That's why I am working
harder to gain an edge under this adverse circumstance.

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by angry_white_male In reply to Procedures when IT Manage ...

If you have a bad employee - the sooner you get rid of him the better. But because you need to continue doing business, I suggest you take the following steps:

1. Document what this person did to get fired.
2. Put a blind ad in the paper (or through a 3rd party) and hire his replacement (this process can take some time) but go about your business as though nothing is wrong and KEEP IT OFF THE MAIL SERVER - don't want to tip him off that he's gonna get axed and give him time to set up a time bomb on the network - or to start copying files/e-mail en masse that could be used against the company at some point down the road (regulatory whistleblowing, leaking trade secrets to competitors, etc...).
3. Sometime on a Friday afternoon, with the new person waiting in the wings, take the employee into a conference room or something innocuous (i.e., project update). Get to the point, don't beat around the bush - drop the hammer and be done with it. If legal, tell him that as a condition of receiving any unused sick/vaction pay and receiving a severance package that he must give you his network logons and the administrator logon information, have him sign the usual forms and send him on his way... notify corporate security.
4. Have the new employee immediately send a blast-mail to the company that the internet connection is down for maintenance - and disconnect your connection to the internet, disable the terminated employee's account and change all administrator passwords. Make sure there isn't a way for him to dial in either (kill his VPN account and/or disconnect any incoming phone lines to your data center for the time being). As far as the rest of the company is concerned - IT is doing unscheduled network/server maintenance.
5. Do a thourough scan of your servers to check for viruses, backdoor trojans, etc... that could allow him access back into the network at some point in the future.
5. Document everything.
6. Let everyone know there's been a staffing change in the IT department - don't share any details.

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