Linux

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Recommendations for Help Desk Software?

By bens ·
I'm looking for a free/cheap help desk software to monitor and track troubles submitted to our 2 man IT Dept. I've tested Spiceworks, but really could not stand the amount of ads there...

Any recommendations? MS/Linux either is fine.

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GLPI

by a.portman In reply to Recommendations for Help ...

http://www.glpi-project.org/?lang=en
Powerful, customizable and will run out of the box on a Linux server. Has some very powerful tools built in, like inventory management and a task list.

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Spiceworks hands down winner

by cshuey In reply to Recommendations for Help ...

We pay $200/year to have Spiceworks Ad-Free.
It is Incredible! We evaluated trials for all the big players who were wanting to charge $5,000/year for a small non-profit. Well we thought Spiceworks would only be handling our helpdesk tickets in the beginning... NO! It does Tickets very well, but it also handles all of this for us:
1. Automated Inventory scanning, hardware, software, bios versions, available drive space, ram, mapped drives, average bandwidth utilization, network map (what switch is is connected to), data switch monitoring, printer toner low monitoring, system down monitoring...
2. Integrated with support tools like GoToAssist for remote control sessions, RealTime performance monitor on any machine, SQL Server performance monitoring RealTime, ErrorLog Event monitoring and trend analysis!
3. Dashboard views!!! At-A-Glance dashboard gives you just the information you need to determine where to put your resources and to help determine is this a one-off problem, or something systemic. We could not live without this product!
4. Active Directory Integration!!!
5. Helpdesk User Portal - allows users to see ticket histories and re-open/update current or closed/historical tickets.
6. Email integration!!!!
WOW WOW WOW
And if you don't mind the occassional AD presented to the Administrators, it is FREE. And for $200/year, you get all this without ADs!

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FocalScope Help desk ticketing system

by juntariman In reply to Recommendations for Help ...

You may try FocalScope Help desk ticketing system and Live chat software [ http://www.focalscope.com ] . It???s a comprehensive and great value for money.
It comes with a built-in SLA management, Auto- Ticket Distribution/queuing, document centre, email templates & jabber chat, which lets agents to discuss a new customer issue with other departments for easy resolution.
All ticket interactions are logged for future reference and you can attack info directly to emails with internal ticket notes.
The interface is very familiar and easy to use, if you are currently using outlook you can transition to FocalScope without any training.
Integration with your ecosystem and 3rd party tools is a snap with their API. It can either be installed on your server or hosted in the cloud. It runs on SQL 2005/2008 technology to ensure a stable, fast and expandable solution for your business.

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HelpMaster is a must-evaluate

by rod In reply to Recommendations for Help ...

Check out http://www.helpmasterpro.com

Mature feature set, awesome email to ticket conversion, full workflow, Windows + Web, SLA, Crystal Reports, SQL Server and a very powerful template system. Great for helpdesk, complaints management, facilities management, ITIL, software bug tracking and more.

It's also very affordable.

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