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Remote Desktop connection problems

By jfuller05 ·
I've been using the remote desktop connection for me and a user outside our network to login to our server(a) for certain things. This week, the user calls and says she's not able to remotely connect to the server(a). I tried to remote in (I'm in the network) and I couldn't connect either. However, I was able to remote in to our other server(b).
I can see and access files on the (a), but I cannot connect to it to use remote desktop. Everything is fine with TS licensing, I couldn't find any problems there. Also, even if there were TS problems, shouldn't I still be able to use remote desktop (I believe at least one user can) without TS? I think so, so that makes this problem even stranger to me.
Anyway, the user was able to get her work done another way, but I still want to fix this problem. I believe it would be a hardware issue.
Any suggestions?
The user logins via VPN through our SonicWall, but I don't think that is an issue, since I can't even establish a connection within the network. Port 3389 is open for remote desktop. So it's not a firewall issue.

Server A: Windows Server 2008 standard.
Server B: Windows Server 2008 R2
Client Machines: Windows XP Pro SP3

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All Answers

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Work-around

by oldbaritone In reply to Interesting.

I use RealVNC for Remote Desktop

http://www.realvnc.com/

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Is RealVNC faster than GTMYPC?

by jfuller05 In reply to Work-around

That's the only problem with GTMYPC when in comparison to RDC.

If RealVNC is faster, I might consider switching software.

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Depends on bandwidth

by oldbaritone In reply to Is RealVNC faster than GT ...

but I've always had good luck with VNC.

Also, you can run VNC behind SSH for high-quality encryption and good security.

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