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October 29, 2000 at 5:17 am #2075715
Remote PC Support
Lockedby rmessner · about 23 years, 5 months ago
I am looking for a tool to help provide desktop support to clients who are in another location. I don’t want PC Anywhere, but would like that type of program. Preferably something similar to what all.com uses. Any ideas? I wouldn’t mind paying for a service to use that would enable me to do this.
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October 30, 2000 at 1:34 am #3727568
Remote PC Support
by rgilbert · about 23 years, 5 months ago
In reply to Remote PC Support
Check out Callisto’s Orbiter.
http://www.callisto.com/For simple pcAnywhere type remote control, you can use Microsoft NetMeeting, which is build in to Win98 and/or can be downloaded for free.
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January 28, 2001 at 6:00 pm #3855385
Remote PC Support
by rmessner · about 23 years, 2 months ago
In reply to Remote PC Support
The question was auto-closed by TechRepublic
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October 30, 2000 at 5:31 am #3791090
Remote PC Support
by setnaffa · about 23 years, 5 months ago
In reply to Remote PC Support
The particular tool you end up selecting will be heavily dependent on how many clients you are supporting at how many sites.
This is something that cannot be adequately answered in this format; but I would be glad to help you put the plan together (assess, design, implement, manage).
Contact me and we’ll get it worked out quickly…
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January 28, 2001 at 6:00 pm #3855361
Remote PC Support
by rmessner · about 23 years, 2 months ago
In reply to Remote PC Support
The question was auto-closed by TechRepublic
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October 30, 2000 at 5:40 am #3791088
Remote PC Support
by tim svensson · about 23 years, 5 months ago
In reply to Remote PC Support
Virtual Network Computing (VNC) is a nice freeware program distrubuted by AT&T Laboratories. You can remotely control the computer just like you had physical access. VNC can be downloaded from http://www.uk.research.att.com/vnc/
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January 28, 2001 at 6:00 pm #3855362
Remote PC Support
by rmessner · about 23 years, 2 months ago
In reply to Remote PC Support
The question was auto-closed by TechRepublic
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November 7, 2000 at 6:29 am #3730379
Remote PC Support
by sixfourtykilo · about 23 years, 4 months ago
In reply to Remote PC Support
Another product – Carbon Copy
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January 28, 2001 at 6:00 pm #3855363
Remote PC Support
by rmessner · about 23 years, 2 months ago
In reply to Remote PC Support
The question was auto-closed by TechRepublic
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November 8, 2000 at 7:09 am #3757305
Remote PC Support
by dlw6 · about 23 years, 4 months ago
In reply to Remote PC Support
I have used Intel LANDesk to good effect. It has auditing and inventory functions as well as the capability for remote control.
Don
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January 28, 2001 at 6:00 pm #3855364
Remote PC Support
by rmessner · about 23 years, 2 months ago
In reply to Remote PC Support
The question was auto-closed by TechRepublic
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November 29, 2000 at 2:51 am #3862558
Remote PC Support
by sherrym · about 23 years, 4 months ago
In reply to Remote PC Support
If you are supporting over a WAN link another good program is MCAFEE Remote desktop.
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January 28, 2001 at 6:00 pm #3855365
Remote PC Support
by rmessner · about 23 years, 2 months ago
In reply to Remote PC Support
The question was auto-closed by TechRepublic
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November 29, 2000 at 11:06 am #3862303
Remote PC Support
by charley · about 23 years, 4 months ago
In reply to Remote PC Support
try Verase. You can download it from http://www.verase.com. It is an inexpensive remote control package. I use it fairly regularly.
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January 28, 2001 at 6:00 pm #3855366
Remote PC Support
by rmessner · about 23 years, 2 months ago
In reply to Remote PC Support
The question was auto-closed by TechRepublic
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December 2, 2000 at 3:53 am #3879173
Remote PC Support
by rick_b · about 23 years, 4 months ago
In reply to Remote PC Support
We use Funk Software’s Proxy.
We have 1 Master and 100 host dialing in.
You can buy in any combo. You must have 1 master, then how many clients you want to dial in. You can control what they see on there screen. This is great stuff.
http://www.funk.com/proxy_p.htmYou can download a 30 day demo.
Very little load on ServerTake Care
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January 28, 2001 at 6:00 pm #3855367
Remote PC Support
by rmessner · about 23 years, 2 months ago
In reply to Remote PC Support
The question was auto-closed by TechRepublic
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December 28, 2000 at 3:16 am #3887203
Remote PC Support
by jay.dellis · about 23 years, 3 months ago
In reply to Remote PC Support
Check out http://webex.com. We use their OnCall product which allows Application Sharing and Desktop control via the Internet. All that is needed is a browser and a small plug-in. It is a hosted service and works very well. Low administration and very easy to load and use.
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January 28, 2001 at 6:00 pm #3855368
Remote PC Support
by rmessner · about 23 years, 2 months ago
In reply to Remote PC Support
The question was auto-closed by TechRepublic
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December 28, 2000 at 6:26 am #3887079
Remote PC Support
by njpirate · about 23 years, 3 months ago
In reply to Remote PC Support
Citrix is another alternative…
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January 28, 2001 at 6:00 pm #3855369
Remote PC Support
by rmessner · about 23 years, 2 months ago
In reply to Remote PC Support
The question was auto-closed by TechRepublic
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December 28, 2000 at 9:24 am #3864985
Remote PC Support
by mwarras · about 23 years, 3 months ago
In reply to Remote PC Support
You might want to take a look at a program called Proxy (no, not microsoft’s proxy). You will be able to control and reboot systems by modem, TCP/IP, and IPX. I have had great sucess with it.
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January 28, 2001 at 6:00 pm #3855370
Remote PC Support
by rmessner · about 23 years, 2 months ago
In reply to Remote PC Support
The question was auto-closed by TechRepublic
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January 3, 2001 at 3:17 am #3875186
Remote PC Support
by daa-automotive · about 23 years, 3 months ago
In reply to Remote PC Support
There are two more options that have been neglected here. If you have a Novell network then you can always go with ZENworks for Novell. It has remote management and can push application installs. You can remote execute programs as well. That one hasworked pretty well for us. However, our help desk software by Blue Ocean software also has that capability. Not only is it help desk software but it has the capability to remote manage desktops. You can check that out at http://www.blueocean.com. So with this option you might be able to kill two birds with one stone.
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January 28, 2001 at 6:00 pm #3855371
Remote PC Support
by rmessner · about 23 years, 2 months ago
In reply to Remote PC Support
The question was auto-closed by TechRepublic
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January 3, 2001 at 3:29 am #3875171
Remote PC Support
by marsalis · about 23 years, 3 months ago
In reply to Remote PC Support
check out VNC at http://www.uk.research.att.com/vnc/
it is free and has versions for multiple platforms-
January 28, 2001 at 6:00 pm #3855372
Remote PC Support
by rmessner · about 23 years, 2 months ago
In reply to Remote PC Support
The question was auto-closed by TechRepublic
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January 6, 2001 at 1:27 am #3866125
Remote PC Support
by tammygo · about 23 years, 2 months ago
In reply to Remote PC Support
The best remote support solution I have seen is SupportNow by Netmanage. SupportNow gives you remote access to a remote computer by giving you a bitmaped image of the remote desktop. It has a server that uses the normal http port 80 so it can getaround most firewalls. The product is much faster than pc anywhere.
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January 28, 2001 at 6:00 pm #3855373
Remote PC Support
by rmessner · about 23 years, 2 months ago
In reply to Remote PC Support
The question was auto-closed by TechRepublic
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January 19, 2001 at 8:29 am #3838220
Remote PC Support
by arg cio · about 23 years, 2 months ago
In reply to Remote PC Support
I will probably be booted out of TR for this, but MS Systems Management Server 2.0 is the total package; remote control, remote install, software inventory, and more. It is more expensive than PC anywhere, and the other products listed below (‘ceptmaybe Citrix), but it has high functionality, and is worth the time, if you have the need for all the functions.
good luck, VNC is your best remote control option, but no file transfer capability.
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January 28, 2001 at 6:00 pm #3855374
Remote PC Support
by rmessner · about 23 years, 2 months ago
In reply to Remote PC Support
The question was auto-closed by TechRepublic
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January 28, 2001 at 6:00 pm #3855360
Remote PC Support
by rmessner · about 23 years, 2 months ago
In reply to Remote PC Support
This question was auto closed due to inactivity
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