General discussion
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May 10, 2005 at 8:26 pm #2187785
Rescuecom.com
Lockedby kharig · about 18 years, 10 months ago
Has anyone worked for rescuecom.com ? They always have ads listed in a place I want to live, just curious if its worked out for anyone else?
Kristopher
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May 11, 2005 at 8:28 am #3256098
Stay Away
by dedicated one · about 18 years, 10 months ago
In reply to Rescuecom.com
Tried dealing with them. A real bunch of morons.
Their contract is one-sided, guess which way.
Charge a fortune pay you squat and they want exclusivity with no guarantees of work.Another one you might check out is computerrepair.com
Seemed to be a much better run operation, no upfront cost to speak of and a generous distribution of billed revenues.
Just my opinion. If you check them out let me know what you think.
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May 19, 2005 at 11:05 am #3232271
They erased my hard drive without my permission
by tomtaber · about 18 years, 10 months ago
In reply to Rescuecom.com
My only experience with Rescuecom was very bad. I was having trouble rebooting my home PC and wanted to copy my data (that I had not backed up) to another drive before runing a system recovery. I called Rescuecom because most places wanted me to leave it in their shop for 2-3 days, and I thought Rescuecom could do it faster. They sent a tech to my house who ran a system recovery that deleted all of my data, after I had warned him not to do it. I think they charge a lot of money to send out untrained technicians with extremely poor communication skills.
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May 19, 2005 at 3:04 pm #3232137
No Brain
by dedicated one · about 18 years, 10 months ago
In reply to They erased my hard drive without my permission
I guess you got another rescuecom no brainer.
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September 23, 2005 at 5:32 pm #3062229
underdogLAN
by underdoglan · about 18 years, 6 months ago
In reply to They erased my hard drive without my permission
i would have just threw another drive in , loaded the O/S on the new drive, then done a data migration (copy) from the “dumb’ drive up to the new drive hosting the current O/S. Another option at that point is to move the data to the wire, a temporary location on the network. If his older drive is legacy, say 20 GB or whatever, its even cheaper to just leave the new system drive in, rather than pay the labor to recover the old drive. When all is data validated to the clients’ satisfaction, (a backup could then be placed on the network)format the second (origional) drive as a storage,VM, or application partition (volume). Of course the origional drive may have been origionally damaged beyond data access. But that could have been easily evaluated and announced to the customer before any action was taken. Still dammnng is the fact that the tech was able to actually load an operating system on the origional drive . So it must have still been a “good spinner”.
I also wonder… did the tech offer you a backup solution for “next time” ? All hardware eventually fails, and with viruses, etc, its not “if” ..it happens..but “when” it happens..
Will you be prepared?-
October 31, 2005 at 12:16 pm #3114310
rescuecom is bad….very bad
by apple head · about 18 years, 5 months ago
In reply to underdogLAN
They will treat you like dirt and pay you peanuts!!! Go
anyplace before these butchers
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November 14, 2005 at 12:14 pm #3119921
don’t do it…
by viper hater · about 18 years, 4 months ago
In reply to Rescuecom.com
First of all, I want everyone to know, that the second you walk into the door, or talk to someone on the phone, you’re being lied to. The main core of the company consists of a band of liars and crooks. A straight answer is something you will never get, and will constantly run in to a good cop/bad cop scenario. The other post is correct- their contract is extremely one-way, and they do not fulfill their end of the bargain.
If you want to go to work for a man with the worst case of “Napoleon Syndrome” I have ever seen, and be entirely mislead and underpaid, then work for the company.
If not, I’d advise to seek opportunities elsewhere.
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November 15, 2005 at 7:08 pm #3131128
Please give more info
by eriksage · about 18 years, 4 months ago
In reply to don’t do it…
I am interested in any input from people who have done the franchise with this company. My company is looking into this company and we would like to learn from any experiences people have had. I see some bad press on this site, if anyone is willing to go in more detail, please reply and/or email eriksage@hotmail.com.
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November 20, 2005 at 1:15 pm #3117277
Please contact me, Your statements are unfair.
by david · about 18 years, 4 months ago
In reply to don’t do it…
Sir or Madam,
I apologize if you had a bad experience with RESCUECOM, one of our franchisees or technicians. I am unfamiliar with your situation, but would be happy to address your concerns directly. If you have been treated unfairly or if the service you have received has been unsatisfactory, please call me directly, any time, 315-882-1100. This is my direct phone number; I am interested in assisting you in any way possible? Including the issuance of a refund for any unsatisfactory services you may have received. If you are a former technician or franchisee, I extend my offer to help you directly.
We here at RESCUECOM want only good feelings about our company, employees, franchisees and technicians by all that come in contact with us. I am confident that whatever your unhappiness is, we can work this out together.
Thank you,
David A. Milman
CEO
RESCUECOM
david@rescuecom.com
http://www.rescuecom.com
http://www.rescuecom.net-
July 23, 2007 at 10:32 am #2621930
You will never be able to attract good quality help with your program
by garyd019 · about 16 years, 8 months ago
In reply to Please contact me, Your statements are unfair.
The statements may be unfair but not as unfair as the recruitment policy that you have in place for your organization. After discussing it with one of your representatives, I first laughed and then thought it may be a scam to just get upfront costs. Here is what I perceive you want:
Us to sign a non-solicit for all your customers with no guarantee of work. How can an independent do that when there is no guarantee that you will ever provide work and we may be already working for many of those companies.
Go through two weeks of training to be Rescuecom certified – in other words to learn the rescuecom methods. The training may be free but we are not reimbursed for the time in training. This is not a recognized certification by any other organization that I am aware of.
Purchase a windows based cell phone. I have a cellphone and an existing contract. Along with the new Cell phone is another phone contract most likely and perhaps another charge like the Blackberry service. It would not be practical to tie that to my existing cell phone service – perhaps I am mistaken.
Agree to a $50 monthly charge to use your dispatching service. What are your costs in providing this service to me – close to $0 I imagine.
And the worst part, once through the training I have to contact one of your franchises to see if I can work through them. All this investment and no guarantee of any work and so far no franchisee to perform the work for. So if the 1 or 2 of your 150 franchises are in my area in the Chicago suburbs I need to apply there next.
Good luck finding the high school kids living at home who don’t have overhead to pay while they are waiting for an occasional service call. Your program seems similar to the Geek Squad which is a company that I get to clean up after often.
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March 13, 2008 at 7:25 am #2575116
We can’t seem to get you or Eric on the phone
by jm · about 16 years ago
In reply to Please contact me, Your statements are unfair.
You have many unfair comments on this blog site.
not sure why – hoping your payment arrives here shortly for
Jan and Feb. service. Blogs can be so unfair. -
September 24, 2008 at 11:00 am #2802429
Oh Please David!
by smithhatesrescuecom · about 15 years, 6 months ago
In reply to Please contact me, Your statements are unfair.
David Milman is a farce. He is not there to help; he is an even bigger fool than that other douche named Josh. They are ripoffs and pretty much want to control their “employees”
Their dispatchers are even bigger morons too.
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June 6, 2007 at 3:45 pm #2578297
WOW – for an unsolicited opinion
by dmbook2006 · about 16 years, 10 months ago
In reply to Rescuecom.com
although I was only made aware of this “company” from a discussion on DICE forums … and having NO personal experience with any poster on any of these threads / I will state one curious thing I have noticed – all ex-employees that voice your experiences with this place/employer/company have then suddenly become felones or have a multitude of felonie convictions?? That seems the over-worked response this fella David A. Milman
has for everyone. -
August 26, 2007 at 4:47 am #2612710
Stay Away from Rescuecom
by cthomas33 · about 16 years, 7 months ago
In reply to Rescuecom.com
As consultant in New York City I had the worst expeirence with them, they wanted me to lie to clients, their parts where over priced, I was never paid for my work yes they ripped me I never got paid, STAY AWAY FROM RESCUECOM!!!
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October 11, 2007 at 1:25 pm #2479326
Thanks
by laymanjohn · about 16 years, 5 months ago
In reply to Rescuecom.com
It appears from all the negative postings this company has one main focus. That is to seek out as many Computer Technicans as they can, reel them in and slowly eliminate the competition. Then they can solicit all the business’s and clients from us.
I glad I found this blog before comitting to their contract.
Thanks again.
Have a good day and good luck to all of you and your future endeavors.
Thanks again
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December 6, 2007 at 9:01 am #2545915
Anyone who is NOT disgruntled want to chime in?
by steve · about 16 years, 3 months ago
In reply to Rescuecom.com
Ok, we have heard from the disgruntled bunch. Is there anyone out there with a positive experience with Rescuecom?
Please give details of what you like and dislike.
Thank you,
Curious
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August 25, 2008 at 8:02 am #2928757
I worked for Rescuecom in Houston,Tx and made good money
by mark.suter · about 15 years, 7 months ago
In reply to Rescuecom.com
I worked for them for about 8 months. Paid me 35.00 per hour @ around 6 hr. a day. If you know your business you can make money anywhere. There are many in break fix field, that claim they know what their doing, but few do. I would work for them again.
MD. Suter-
April 17, 2009 at 9:16 am #2938127
Hi
by boston_nights · about 14 years, 11 months ago
In reply to I worked for Rescuecom in Houston,Tx and made good money
Why did you stop working for them?
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September 2, 2010 at 6:49 pm #2851510
why did you leave?
by ed.pilling · about 13 years, 7 months ago
In reply to I worked for Rescuecom in Houston,Tx and made good money
Their ad says you can make from 12 to 65 a hour. After filling out the app they offered me 12 a hour on a 1099, car milage not paid for. Plus I would have to have a phone plan with unlimited text and data. What is the quality of people that will work for 12 a hour?I was a field engineer for years and the most calls you can do in a day is around 4 or 5 billible hours a day. If you total up drive time (which is not billable) and work hours, you would be making closer to min wage. Thanks but no thanks, I can make more delivering pizza.
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September 24, 2008 at 10:28 am #2802450
rescuecom sux
by smithhatesrescuecom · about 15 years, 6 months ago
In reply to Rescuecom.com
I know someone who used to work for this crappy company
These people don’t know what theyre doing
Their own clients hate themThey hire inexperienced consultants and the ones that do know their stuff, they take advantage of. They give you calls outside your service area. They tell you to make your own schedule and want you to take “emergency” calls at 9pm
I would not recommend anyone ever work there or use their service as they are ripoffs-
January 13, 2009 at 12:48 pm #2987165
Don’t trust Rescuecom at all
by new_babak_ahm · about 15 years, 2 months ago
In reply to rescuecom sux
Hi,
I worked for them for 18 month and covered in huge area (some part of MD, DC, VA)the management is sux at all, they don’t care you are experienced tech or not, they hire 100% of applicant, junior, kid’s, high school, if you know how to turn ON the PC, that’s enough, by the way the didn’t pay my last check $430 and I opened the case on Small Claim Court on Syracuse, just waiting for court.
This company also leased the Geek Squad 800 number and took most the Best Buy customers,when customer call 1-800-geek, they picked up the phone and if customer ask them for geek squad, they will say Yes, and obtain their information, I’m wondering why geek squad not sued them.
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February 24, 2009 at 7:24 am #2763918
Run Away!!!
by headlesshorseman1 · about 15 years, 1 month ago
In reply to Rescuecom.com
Rescuecom is a scumbag operation without ethics. Fortunately for me, I’m a fast learner and realized this fact early on. After dealing with management for two weeks, it became abundantly clear that they couldn’t care less about their clients and techs… just their own bottom line.
Avoid Rescuecom as a tech or a client like you would avoid the PLAGUE.
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January 12, 2010 at 7:23 am #3022032
disaster averted
by profmike · about 14 years, 2 months ago
In reply to Run Away!!!
Thank you all for this information. It seemed a little weird to me how I got so much documentation without talking to anyone, including a contract. Before reading the contract, I was disturbed by the limited number of “smart” phones accepted, and I’m not about to change to a more expensive plan so that Windows can crash my PDA. I’ll stick to word of mouth advertising and small jobs to get me out of unemployment.
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September 25, 2011 at 12:47 pm #2899814
Do not work for them
by frank · about 12 years, 6 months ago
In reply to Rescuecom.com
They pay when they want to. Out of 16 jobs, I got paid what they promised 10 times part 2 times and was cheated totally 4 times. The travel rate was not reliable. When they sell something, the price is about 70% higher than a retail store. Dealing with them is like dealing with the devil.
Move on to a reliable organization. -
November 8, 2011 at 12:18 am #2897594
Rescuecom.com
by shantelle1015 · about 12 years, 4 months ago
In reply to Rescuecom.com
The development of mobile phone technology and internet has also find it???s way to support each other simply with the fact that now mobile phones are able to offer the users with instant access to internet content, allowing people to gain any information and news from internet at anytime they want from their handset.-Guy Riordan
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