(RESOLVED) Windows XP Home Adition Access Denied to Certain Folders, Files

By wsmm ·
Working on a laptop. Was sent to a shop to have power plug fixed. Now the owner can not access some of his pictores. Tying to go to a fold titled "family" I receive access denied. The owner is set up as the only user and he has administator priveleges. What can I do to get him access to the foldrs / files. Company that repaired computer refuses to do anything, says the problem is his not thiers.

Actual message received is C:\Documents and Settings\Owner\My Documents\My Pictures\Family is not accessible. Access is denied.

If I go into the command prompt mode (DOS), access to the folder is denied even there.


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All Answers

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You need to Take Ownership of the Files

by OH Smeg In reply to (RESOLVED) Windows XP Hom ...

Follow the directions in this M$ Knowledge Base Article to do this;en-us;308421


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Try this but you will have to use Safe Mode

by Jacky Howe In reply to (RESOLVED) Windows XP Hom ...
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What fixed it {nt}

by Jacky Howe In reply to (RESOLVED) Windows XP Hom ...
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How it was fixed

by wsmm In reply to What fixed it {nt}

Went into safe mode. Right clicked on folders and changed ownership to the clients profile. Don't know who changed it as he stated he could get to the files until he took it in to get the power jack fixed and then wouldn't let him access most of his files.


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I'm not sure what would have caused it

by Jacky Howe In reply to How it was fixed

but glad to see that it is sorted out for you.

<i>If you think that any of the posts that have been made by all TechRepublic Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome. </i> :-bd

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Could've been a new motherboard maybe ...

by OldER Mycroft In reply to I'm not sure what would h ...

After all - laptop repair for broken power socket... motherboard similar enough to be able to boot from BUT dissimilar enough to cause file ownership difficulty.

If the repair was carried out under warranty it would definitely be a new motherboard.

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Good point {nt}

by Jacky Howe In reply to Could've been a new mothe ...
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