Safe mode not accepting my username / password

By claire.riley1 ·
Hi all, hope someone can help me! Norton anti-virus found a Trojan on my PC which it successfully removed (at least that's what it said!). However I read something which said to turn off system restore and then boot in safe mode by going into msconfig and selecting Safe mode boot option. I did this, however my username and password are not being accepted. The username & password are for my work domain, but when I click on the >>Options from the logon screen, nothing is expanded. So therefore I can't change the domain.

Also have tried logging on with Administrator and no password (as I don't know the admin password) however this doesn't work either. In the Setup menu (accessed by pressing F2 during startup) there doesn't seem to be an administrator password set... but then I'm not sure whether this is the windows administrator password or something else.

I have also tried getting the PC to boot normally via the F8 menu but this always takes me back to safe mode!!

Really hope someone can help me here as its my work laptop and I'm back in tomorrow after an extended time off sick - timing couldn't possibly be any worse!

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All Answers

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First of all

by tintoman In reply to Safe mode not accepting m ...

Your computer will now boot to safe mode at every attempt because you have used the msconfig console to configure it, you will not now be able to change that until you can get in to windows to change it back, in other words safe mode is now "normal" start up for you.
You cannot log on to windows in safe mode because you do not have a user account for the local machine, and it would appear that a password is set for the administrator account which you dont know.
So you are in a pickle, you will need to find out the password for the admin account, otherwise you will need to boot the machine from an emergency boot disc so that you can change the msconfig settings.

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by david.wallis In reply to First of all

drop it off at your IT department and tell them to fix it :)

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IT is there for you!

by Iam_Mordac In reply to Safe mode not accepting m ...

Suck it up and go see them! Sure they might berate you, make fun of you or write up your tales of woe and post it on the internet for all to see... however, they will probably get your system running again and give you kudo's for trying.

IT is there to help!

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Thanks all...

by claire.riley1 In reply to Safe mode not accepting m ...

Hi everyone,

thanks for your replies. I've spoken to my boss who will look at it tomorrow, not ideal as he is extremely busy, but I don't think there's anything more I can safely do from home with it being a work's machine.

Its just the tiniest bit irritating given that the instructions to turn off system restore, boot in safe mode then run a full scan were on the Symantec website! Nothing about these potential issues logging on in safe mode... chuh!


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