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Secondary IDE Devices not working

By JHook ·
After loading Easy CD Creator 4 by Adaptec in Windows 2000 and restarting, I received an error something to the effect of ?could not finish the set up, edit the registry manually?? When I pulled up Windows Explorer I noticed that BOTH my CD/DVD ROMand my CDRW drive were gone. When I looked in device manager, both devices had the yellow exclamation point indicating a problem. Looking at the properties of the devices the status stated, ?This device is not working properly because Windows cannotload the drivers required for this device. (Code 31)?

Also, the event Viewer shows an interesting message quite a few times,
?The Cdralw2k service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.?
Too far gone for ?Last known good??
I have uninstalled and reinstalled the malfunctioning devices every way I could imagine. I ?updated? the drivers for the Intel 82801AA Bus Master IDE Controller. I even uninstalled the Secondary IDE Controller and rebooted to see if it would come back with some ?children? (my TOSHIBA DVD-ROM SD-M1202 and my PHILIPS PCRW804 CDRW Drive). All of the ?updating? was done using only the driversprovided by the operating system. I haven?t had too much luck finding drivers in the web.

Does anyone have any ideas (besides reinstalling Windows)? I would rather turn one screw that yank the whole engine. Thanks!!!

Joe Hook

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Secondary IDE Devices not working

by RCOM In reply to Secondary IDE Devices not ...

Remove the Upperfilters and Lowerfilters values completely from the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

NOTE : If you are getting a code 39 message, it may be that additional third-party filter drivers were added to UpperFilters and LowerFilters values in addition to Adaptec filter drivers. In that case, you may try to remove the non-Adaptec filter drivers first, leaving the Easy Creator filters in place to see if the Code 39 goes away. If you still receive an error code 39, 32, or 31 message, remove the Upperfilters and Lowerfilters values completely in the preceding key.


Restart your computer.


Method Two
If the above method does notresolve the code 31 error message and restore access to your CD-ROMs, if you also have Media Player version 7.0 installed, you can uninstall Media player version 7.0 and download and install the latest release posted at the following Microsoft Web site:
http://www.microsoft.com/windows/windowsmedia

UpperFilters or LowerFilters registry values by either adding their filter drivers or by removing the registry keys and values outlined in this article that start with:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

WARNING : Ensure you perform a backup of your registry before you make any changes.

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Secondary IDE Devices not working

by JHook In reply to Secondary IDE Devices not ...

Poster rated this answer

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Secondary IDE Devices not working

by 14ME24U In reply to Secondary IDE Devices not ...

There is also a patech for easy CD Creator and Windows 2000 here. You may want to run this during the next install.
http://www.roxio.com/en/support/ecdc/ecdc501s.jhtml
Good Luck

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Secondary IDE Devices not working

by JHook In reply to Secondary IDE Devices not ...

Thanks! Got the patch, still no devices. This one is a puzzler!

Joe

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Secondary IDE Devices not working

by Grey_Woolf In reply to Secondary IDE Devices not ...

You failed to say if both devices were recognized prior to installing "Easy CD Creator?" (Yes/NO)

(Yes) -> Uninstall the CD/RW software. Reboot (We are talking about Microsoft here). Deactivate all unnecessary software, such as anti-viruses, internet streaming connections, Gator, Comet Cursor, and so forth. Reinstall the CD/RW software. Reboot. If the same problem occurs update the CD/RW software.

(No) -> (1) Are both drives using the same drive letter? (2) Be sure the CD/DVD and the CD/RW are on the same IDE interface - I suggest IDE(1). Your harddrive should be on IDE(0). Check for master/slave jumpering, and cable location connection (What he heck, why not place the master/slave's on their respective cable connections). If this does not allow both drives to be recognized the're may be an interupt conflict (IRQ). If so find it and write it down. Shutdown the PC. Now bring the PC up into the BIOS settings screen. There may be a setting for "Reserved" settings (usually with-in the "Plug/Play" section. Reserve the IRQ in question. Reboot. You may have to do this part several times to find the right IRQ sequence.

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Secondary IDE Devices not working

by JHook In reply to Secondary IDE Devices not ...

That would be a Yes, the devices were indeed working properly before the software install. I've uninstalled, reinstalled, updated. Thanks!

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Secondary IDE Devices not working

by JHook In reply to Secondary IDE Devices not ...

I'd like to clarify the steps I went through before my Drive Woes. The PC in question was once a multi-boot system with 95, NT4(later wiped to make some space), and 2000. (What can I say, I was studying for my ever elusive MCSE Cerification,) Anyway, I mostly logged into the 2000 partition. Even with 2 additional OS partions everything worked fine (really). Recently I blew away everything and did a fresh install without multiple partions. No hithes there either. Here's where it gets dicey. I have another user at home who logs on with limited permissions. Rebooting after the Adaptec software install, I logged in, (I think foolishly), using the login of the limited user. Thats when I got the error indicating there was something wrong with the install. I logged back in as administrator and bang the devices seemed "half installed". Thats why I don't think this is a hardware issue as much as a screwup in the registry. I wonder if this helps shed some light on my dilemma.

Thanks for youradvice!

Joe

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Secondary IDE Devices not working

by Azraelissime In reply to Secondary IDE Devices not ...

A few things that you may not have already done:

1. Reset the BIOS to default setting (or/and Clear CMOS).
-If device not detected in bios, change device from ide cable (check if cable ok)
-If not detected, place it back and invert the ide cable on the motherboard (check if MBD ide port ok)
2. Install service Pack 2 from the Microsoft website.
3. In safe mode, delete the IDE ports and restart to let the computer detect the device by itself.

no other idea for the moment

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Secondary IDE Devices not working

by JHook In reply to Secondary IDE Devices not ...

Poster rated this answer

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Secondary IDE Devices not working

by Grey_Woolf In reply to Secondary IDE Devices not ...

You know Joe, I understand a good bit more after reading your second "comment", and I would say that when you did the required reboot at the end of the Adaptec software install, and did not login as the adminstrator it did indeed cause the finalization of the software installation to be placed in a different registry key location.

With that mouthful said, if you login as the adminstrator and attempt an uninstall of the Adaptec software it should yield an error of not being able to locate allsources.

The short of it is -
From within Regedit do a search for "Easy CD" creator, and delete all entries. I would also suggest doing the same within Regdt32.
Now reboot. Reinstall the Easy CD Creator being careful to login as the administrator completely through the install process.

Good luck

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