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So do you think

By zlitocook ·
That because of technology you spend less time talking to people in person? Or have trouble interacting with people because of technology?
I have been reading and talking with people, some were old hat i.e. they called or went to the person. And on the other side were the people who only talked to a person to get into the computer or were sitting at their desk and did things to help behind their computer.
The reason I ask is that IT people seem to be less talkative or they need to get back to you. And when they do it is by IM, Communicator or Email.
No one interacts in person any more.

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by rich_wan_kenobi In reply to So do you think

Seems to me departments or companies should walk to there IT professionals to interact more with the customers or office buddies. For me i don't like to see a lazy tech. I?m sure once i get into the field I?ll try not to be this lazy.

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People can suck the lifeblood out of you....

by tryskadec In reply to So do you think

especially when you are the IT person, and they chat you up, not because they want to know you, but because they are hoping to cultivate you as a contact so that whent hey have problems they don't have to go through the process, they can jsut call you direectly because you're their "friend".

I hate that crap.

I tend to stick with email and voicemail, unless it's soemthign i really have to fix at your desk. This allows me to multitask, and do my other duties at the same time.

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Slightly different for me

by NickNielsen In reply to People can suck the lifeb ...

Because of the distances between my sites, I encourage my users to let me know what's happening when they see me on site. With 18 sites to cover, it may be two or more weeks before I get back to that site. Now, when they ask for my cell number, that's a different story. I tell them that I am not allowed to pass it out; they can't call me direct, but must call the help desk.

If your procedures require a call before you respond, you have to be able to tell them to call the help desk or call center. The simple response to "You're here now" is to explain that you can't just take a call because your position is based on the number of calls, not the amount of work.

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That's pretty much what I say....

by tryskadec In reply to Slightly different for me

That my reviews are based on the number of Helpdesk calls i take per day, and not by the number of people I say I help. It's seems to work.

But there are still some people who seem to think i'm wandering the halls aimlessly looking for a PC to work on. I had one woman interrupt me in a MEETING to help her with a freakin' projector. IT - not AV.

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If it connects to a computer, it's IT

by NickNielsen In reply to That's pretty much what I ...

More than one person I've worked with has had that attitude. Luckily, I've always had real AV people to work on the projectors.

(I can do it, but I'm not good at it. You wouldn't want to see the results from my re-aiming the rear projection guns on the large screen. <-/

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Notification via email, help in person

by Maevinn In reply to So do you think

I work to train my users that they should send me an email describing the problem, along with any screen shots. No matter what. Even if they see me walking by their cube. This allows ME to document when they noticed the problem, as well as giving me a place to compile my efforts, time and resolution. But I prefer to actually be there to fix something. Many times, a problem is the result of a user doing something in the wrong order, or being click happy, and that's hard to catch over the phone. Remoting in is a great second choice for situations where an immediate fix is needed and the distance can't be reasonably traveled--and I tend to want to be on the phone with the user at the same time.

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Need to get back to you

by jimmie.kepler In reply to So do you think

Often the need to get back to you is the cover story for needing to research the issue or conference with a coworker that may me the subject matter expert in that area. I am a people person and have high socialization needs. The plus is it has been great in building repor with customers. The negative is the senior manager says to talk less - get in, do the job, and get out. Sometimes I think if we did it managements way we would rarely say good day to a customer or do anything other than directly respnd to the customers question or demand. Follow-up questions would be viewed as needless socialization.

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