General discussion

Locked

Sony Support I need auth sony rep center

By Casemaker ·
I have the Sony VAIO Desktop PCV-RZ30CG .The client had XP SP2 automatically install on the pc. After it would not boot. I tried recovery fro the hidden partition but it would not work.I ordered new disks from Sony and they would not work, ordered another set would not work. Said disc not compatible with machine check model. Did that am sure these are the disks. Sony support said to flash the BIOS and it had to be done in Windows. I formated the drive installed XP home and flashed. Still can't use the disks. Drained Bios, swapped memory, still no go.

This conversation is currently closed to new comments.

14 total posts (Page 2 of 2)   Prev   01 | 02
Thread display: Collapse - | Expand +

All Comments

Collapse -

by Casemaker In reply to

Sony said to bring it in to an authorized Sony center. I called the center sony gave me and they had never heard of this. said they would swap out hardware.

Collapse -

by RCOM In reply to Sony Support I need auth ...

You just didn't complete the right steps and in order. These are a little different than some of the other PCs that have the image on them. I

If you haven't formatted the original factory image you can still get it back up.

The URL for the all procedures is listed at the end.

Before proceeding with the installation of the Microsoft Windows XP Operating System, verify that you have completed the following tasks:

Create a Recovery Media kit using the VAIO Recovery Wizard provided on the computer?s original factory-installed image.

Download driver updates (for the original, factory-installed software) for your computer model from the Sony Online Support Web site (http://www.sony.com/pcsupport). Check the Updates section for any drivers that may be newer than the original factory-installed drivers. Burn these newer drivers to a CD-R/RW disc. If you choose to not remove certain hard disk partitions during the installation of the Microsoft Windows XP Operating System, you can copy the newer drivers to a new folder.

CAUTION: You must download the Sony Shared Library, which is listed as part of the original shipping drivers, as this is a requirement for installing VAIO applications.

http://tinyurl.com/3v57e

Collapse -

by Casemaker In reply to
Collapse -

by Casemaker In reply to Sony Support I need auth ...

This question was closed by the author

Back to Windows Forum
14 total posts (Page 2 of 2)   Prev   01 | 02

Related Discussions

Related Forums