General discussion


Speaker phones are an evil scourge

By Montgomery Gator ·
I work in a cubicle farm with 8 other developers. We are surrounded by other IT groups, such as the network group and the server farm group. For some unknown reason, the other groups seem to be very fond of using the speaker phones, but we see no need to use them. I have mentioned this concern to my boss, and he agrees, there is no need for these people to use the speaker phones and disturb the rest of the department. He has spoken to the other supervisors, but to no avail, other than a (very) short term reduction in this annoying activity. Any suggestions? Also, can someone explain the reason why people would use speaker phones? Is it because they are oblivions? Is it because they are sociopaths? Maybe they enjoy annoying people? Are they too lazy to pick up and hold the receiver? Do they think they do not look good if they use a headset? Or are they self-important? Other than this sick behaviour, I otherwise get along quite well with these other people, and have a good working relationship. I have not talked to them directly about this, since my supervisor prefers for me to go through channels and talk to him about it instead of going to them directly.

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At least you had an office door

by Montgomery Gator In reply to Self importance

I work in a Dilbertesque cube farm. My boss is off today, but I will talk to him about it tomorrow, and hopefully, get some minor temporary relief.

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Right amount of passive-aggressiveness cures all

by Salamander In reply to Self importance

Several years ago, when I was in a cube farm, we cured a cow-orker of that by cranking up "So Lonely" (live version) by the Police and singing along off-key. That song goes on forever, and some of my co-workers could do some very impressive air-guitar. Get about ten people doing that, and it solves a lot of problems..., I miss working in a place where I can kick off my shoes and dance.

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SO find one where you can

by Oz_Media In reply to Right amount of passive-a ...

Sounds like someone chose money over happiness at work. tsk tsk!

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Doors didn't help me

by Oz_Media In reply to Speaker phones are an evi ...

As I said, we ALL had our own offices and it STILL drove me nuts. Closing someone's door sometimes worked but when they have their speakerphone cranked and then yelled at it, as if Mavis was plugging the calls through from the community switchboard, it is just unbearable.

These guys SELL the technology and they don't understand that a telephone has a loudspeaker and a microphone?

Not to mention, all tey had to do was walk out back and take a brand new neadset off a shelp. We had cool wireless headsets that handled multiple line control and call transfers etc. just like the deskset. Not that I ever really used one either but I didn't yell at my phone either.

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Developers VS. Support.

by tbragsda In reply to Speaker phones are an evi ...

Developers need quiet. They get few calls. It can be difficult to "get in the zone", and easy to loose.

While support groups get calls all day long. If they are managers, or others that are not call center, thay are not likley to be able to use a headset effectivley.

The disruptions are not nice for anyone, but understandable when put in context of their jobs. The problem is, some don't see the difference between these two diverse jobs, and keep them well seperated.

Sometimes people will need to have several people on a call. Do you expect them to use a conference bridge for these calls, or huddle around a speakerphone?

Now, the question of etiquette is a bit different. All should be aware of noise levels, and how it effects others around them. They may be a**holes, then call them on it. They may also just be doing their jobs, and are keenly aware of how it irritates, and use only when they need to.

You ask, do I use a speakerphone? Well, yes I do. I would use it more if it were less disruptive.

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Conference rooms have conference phones

by Montgomery Gator In reply to Developers VS. Support.

If there is a need for several people, they could go to the conference room with the conference phone, and close the door. Or do a conference call. If both hands need to be free, then there are headsets. Also, not everyone on the network team uses speaker phones. Most can do their job without it.

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I disagree

by tbragsda In reply to Conference rooms have con ...

Conference rooms are not always available or practical. Sitting at my desk a swarm of people may arrive at any moment, and we need to talk to someone on the phone. Should we stop, schedule a conference room, wait till that time, gather without most of our resources around etc.?

Im not arguing that some are not insensitive or rude to others, only that it makes sense in some situations. Generically saying "all people who use speakerphones are rude and arrogant" is silly. Its a tool just like any other. Some people use jackhammers on a work site next to peaceful bricklayers. Are the jackhammer operators rude?

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It's the volume that bugs me

by Oz_Media In reply to I disagree

Everyone feels they need to have it cranked and they must talk louder in order to be heard.

With the noise cancelling mincs built into speakerphones in the last 10 years, there is no need to yell. ESPECIALLY seeing as so many companies use ISDN lines these days and they are even clearer than before.

Keep volume down so YOU and those around you can hear, speak in a clear but comfotable tone. Pretend people are sitting in the room in front of you, it's really no different. If it isn't enough, buy a telephone that works.

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Disagree with your disagree

by Montgomery Gator In reply to I disagree

Speaker phones are not like jackhammers. Volume can be controlled, and people can use their "indoor voice", or they could use headsets, or use conference call technology, so the group does not have to gather in a cubicle. If it is a "swarm" of several people, they have no business meeting in a cubicle in an open office and disturbing their neighbors instead of going to a conference room.

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you do what you need to

by jdclyde In reply to Disagree with your disagr ...

as the situation rises.

He wasn't PLANNING on having the swarm, but it just happens.

It is when some rude bugger does it when they are ALL ALONE in the middle of cubical **** on a regular basis that becomes annoying. Flog him, then hang him high.

We also only have a limited number of rooms to go to. It they are filled we stop working? Handle the crisis and move them out.

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