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Spool32 print error

By dcronin ·
We are running a basic NT network with 50+ users. We are printing to HP 5si
lasers. When printing from Excel +/or Word our users experience the dreaded
Spool32 error condition with the following detail info "Kernel32.dll at
014f:bff9a3c0". Sometimes the document will print and other times it doesn't
print. We usually have to reboot the PC and try again. We have downloaded
and applied SP32UPDT.exe to the effected machines and still get this error.
HELP , any help would be greatly appreciated. We have reinstalled Windows
but it doesn't help. We even formatted the hard drive on one machine and
reinstalled all software but the error still occurs.

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