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staffing a 30-computer network???

By hesperiano ·
Hi.

My boss and I are trying to assess how much staff time it takes to administer a 30-computer network. (Right now I'm spending about 30% of my time.) It's an NT network with 25 PCs and 3 Macs. We're on DSL and have a Netopia router with a built-in firewall. Nobody connects remotely -- yet -- but that's something I want to set up. We don't host our own website or email -- yet -- but that's also something we're looking into. There's a fairly low level of technical literacy on staff.

Please let me know what your experience has been.

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Thanks for your kind re-answer

by Jose Mir In reply to I agree but disagree

Always is good to hear about someone that agree at least with some part of our own opinion.
You have said the right words in your response: “On the surface its easy for one to make this assumption. But depending on the needs of the company this can change, even for such a small network”. I like seeing that both of us agree in the tremendous dependence that this topic has with the needs of the organization. That was exactly my point, and maybe I wasn’t clear enough expressing it.
Depending on the same needs, the organization should analyze the Outsourcing possibility. Some organizations (whit some needs) will find it helpful, while others (whit other needs) won’t. This is not, at first, an IT issue; it’s a business one. That’s why I suggested Outsourcing as “Other possibility” to the “no more than one person to administrate [the network]”. It’s true, I use the title “Outsource” in the answer, because this was the difference between mine and the rest (if all the answers were the same the discussion is worthless). I apologize again for be unclear.
The “IT jack of all trades” you suggest is, again, a very good solution for some organizations (with some needs), and maybe the “cost overhead” I have mentioned for other kind of organizations (with other needs).
Once again thank you for your comments, and I promise be clearer next time.

Regards,

Jose P. Mir
jpm@jpmir.net

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Well Sir, thanks

by TomSal In reply to Thanks for your kind re-a ...

Well said. I must say it's refreshing seeing people like you post on here - professional, open-minded and intelligent.

Your point(s) are well taken.

Take care.

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Well Said Sir, thanks

by TomSal In reply to Thanks for your kind re-a ...

Well said. I must say it's refreshing seeing people like you post on here - professional, open-minded and intelligent.

Your point(s) are well taken.

Take care.

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Well Said Sir, thanks

by TomSal In reply to Thanks for your kind re-a ...

Well said. I must say it's refreshing seeing people like you post on here - professional, open-minded and intelligent.

Your point(s) are well taken.

Take care.

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Full Time Pro

by jklein In reply to staffing a 30-computer ne ...

I provide support to an accounting firm with 28 employees and approximately 40 PCs and laptops. It is a full time job. I admin the network, fix PCs, printers and Laptops, created and administer the website, document everything, research and purchasenew products, update and install software, create brochures etc?

When I first took the job I thought I would have nothing to do after six months. That was 4 years ago. The IT function will take up more of your time as you meet more challenges. The more technology you invest in the more stuff that needs to be serviced and looked after. Your company will need a fulltime technology staff member in the future.

If you and your boss agree that you will provide the full time IT support for thecompany be sure to get yourself some training as well. If you don?t have a pure IT background you will find yourself in over your head very soon. It could get ugly as levels of expectations are not met by you because you are not an IT professional.

That happened to my predecessor, a CPA who was expected to know how to do all of the above listed items and do client work as well. He was a CPA not a CNE, you don?t go to a plumber to have you taxes done. Be sure that you and your boss define your role before you jump in.

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