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system recovery cd's don't support model

By Casemaker ·
Hi,
Last year I was fixing a HP Pavilion A350n in my shop. I needed to replace the hdd. The hp did not come with recovery disks and the customer did not make them with the application recovery disk maker. I ordered disks from hp and they worked fine.
The computer has come in again because of viruses and ad,spy,mal ware. I went to use the disks and get this error. These system recovery cd's do not support this hp pc model. I contacted hp by mail and they said to del partition and create new then format and boot with cd in drive. I am still getting the message. Now they say go to an authorized repair center. Just another way the big box maker screws you with the recovery cd's. can anyone help.

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by HAL 9000 Moderator In reply to system recovery cd's don' ...

If this is the same machine and same Recovery Disks the only thing that has changed this time is that there are at least one partition on the HDD and that could be causing the problem.

Try wiping the HDD with a Utility that writes 0's to every sector and then see if the error message still pops up. I'm betting it will not as there is something on the HDD that is conflicting with the recovery CD's install routine.

You should be able to download a copy of one of these utilities from any HDD maker I believe that Maxtor has one available on their web site if you do not already have one.

Col

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by Casemaker In reply to

Thank you for your reply.

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by Keith Hailey In reply to system recovery cd's don' ...

Howdy. I had the Same problem with Compaq CDs on a Presario. finally I said forget it, and shoved an OEM XP pro disk in it and. . . it didn't work. Had an AMD processor*. However, I did the same trick out of Curiosity on a Presario note book with a 600 mhz Intel Celeron and it works great, better than it did originally. Unless it's the software packages They need to get off of the CD's, I'd just skip it and go from scratch. XP recognizes almost anything in a case and has suitable subs for almost anything else. HP Does have a driver download site, thanks to Compaq, I think.
*I know it's not supposed to make any difference anymore with Windows whether you use intel or AMD, but Intel chips still seem to work better I've been noticing. Maybe it's just me, but, I'm a Motorola fan, so I'm not really biased either way.

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by Casemaker In reply to

Thank you for your reply.

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by RCOM In reply to system recovery cd's don' ...

The BIOS tatoo doesn't match the CD. Contact HP and get the tatoo disk for the MB......

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by Casemaker In reply to

Thank you for your reply.

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by SFHSGrad00 In reply to system recovery cd's don' ...

I've had this problem before on an old Compaq Presario Notebook. When you delete the partition, you should also FDISK the Master Boot Record. Was there a 3rd party data recovery program on the system? If so, the program loads into the MBR and does not allow restoration of the system without removing that software first.

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by Casemaker In reply to

Thank you for your reply.

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by edihardjono In reply to system recovery cd's don' ...

Did somebody flashed the BIOS with new one from HP? You might need to get the original file and flash it back to the BIOS. Or if there is a way to get to the original BIOS.

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by Casemaker In reply to

Thank you for your reply.

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