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system recovery cd's don't support model

By Casemaker ·
Hi,
Last year I was fixing a HP Pavilion A350n in my shop. I needed to replace the hdd. The hp did not come with recovery disks and the customer did not make them with the application recovery disk maker. I ordered disks from hp and they worked fine.
The computer has come in again because of viruses and ad,spy,mal ware. I went to use the disks and get this error. These system recovery cd's do not support this hp pc model. I contacted hp by mail and they said to del partition and create new then format and boot with cd in drive. I am still getting the message. Now they say go to an authorized repair center. Just another way the big box maker screws you with the recovery cd's. can anyone help.

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