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Tape drive not responding

By lutzd ·
At a client site running SBS 4.5, The tape drive SOMETIMES responds with a message something like : "Tape device detected and initialised but not responding. Check cables and connectors". I've done that, and checked termination etc., with no luck. Couldn't find anything on Technet. Anyone else experienced this?

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Tape drive not responding

by jcox303 In reply to Tape drive not responding

Two questions, what type of tape are they using(dds2/3) and what service pack is installed? On my SBS box, if sp6a installs it's drivers and updates for the tape drive, it will no longer function. Had to reinstall orignal drivers and change them to read only. And, Ive had some problems with DDS3 tapes from time to time.

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Tape drive not responding

by lutzd In reply to Tape drive not responding

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Tape drive not responding

by -Q-240248 In reply to Tape drive not responding

Then it seems more of a media problem than anything else at the moment, unless you have more to add. I think there are different DAT mm tape sizes, such as 4mm or 8mm(?), QIC 40, 80..etc. Check with your tape vendor on the correct tape sizes, then buy a new package of them and try them out, after cleaning the drive. Some tapes dirty the drive right away and it needs immediate cleaning...

You mentioned Seagate, but don't mention whether it's backup exec, or a seagate drive. Do you have the latest patch for the backup program?

Also there are timing issues with SCSI controllers. Some only support a certain MHZ between tape drive controller. Check with your hardware vendor of the SCSI controller and tape drive.

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Tape drive not responding

by lutzd In reply to Tape drive not responding

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Tape drive not responding

by garoe48 In reply to Tape drive not responding

I just had the same problem and went through all the same stuff. The Seagate tech gave up and said the heads were bad even though the drive wasn't that old. I said what the heck, if the heads are bad, they're bad. Then I ran the abrasive cleaning cartridge about 20 or 30 times, literally. It's been working fine ever since. I was upset. If I had to do it over again I'd try swabbing the heads with alcohol first.

Best, Glenn

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Tape drive not responding

by garoe48 In reply to Tape drive not responding

The fact that a cleaning cartridge gave you the same error means its the heads or the tape. Try a new tape. If that doesn't work, clean the livin' weewee out the drive. A stuck microscopic particle is probably causing all your grief.

Best, Glenn

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Tape drive not responding

by lutzd In reply to Tape drive not responding

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Tape drive not responding

by JP. In reply to Tape drive not responding

As everyone else has said, I have had a similar problem. Truly.

What I found helped was going to control panel and backup. Remove the backup device driver then install it again (make sure you do not use existing drivers but load on new ones), reboot and it is OK

Hope it helped

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Tape drive not responding

by lutzd In reply to Tape drive not responding

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Tape drive not responding

by McKayTech In reply to Tape drive not responding

Based on my long and harried experience with tape drives, I think the drive itself has a problem (I don't expect any congratulations from Seagate for reaching that conclusion but it's the voice of experience). I've seen this scenario perhaps a half-dozen times in the past 3 years and in all cases it resolved with a replacement drive.

paul

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