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Tech Perspective: Cable modems vs. DSL

By techperspective ·
Cable modems and DSL are competing for domination in the high-speed Internet access market. If you're working from home or a small satellite office where T-1 or frame relay isn't available, you know that quality of service (QOS) is just as importantas price. According to Gartner, xDSL architecture is clearly superior to cable in terms of QOS. But if cable service is your only option, you shouldn't necessarily write it off.

Do you use cable modems or DSL for business remote access? What havebeen your experiences with it? Are you happy with your service? What complaints do you have? How important is QOS to you? Do you have a service-level agreement with your provider? If so, what does it entail?

You can read the related Gartner article, which will be posted 3 A.M. Monday, at
http://www.techrepublic.com/article.jhtml?id=r00220010212ggp01.htm

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Tech Perspective: Cable modems vs. DSL

by fajarpri In reply to Tech Perspective: Cable m ...

I live in Indonesia (it's South of Singapore). We have this company that offers cable for internet access. So, when our boss wants to get connected, I recommended cable to him. The installation only took 2 days and the access speed was very impressive. But, stability? No. On the second day, the access down every few minutes. And it went that way ever since. The cable company did send their technicians to examine the problem, but it stayed.

So, finally we canceled the subscription and applied for traditional leased line using phone line. They offers 98.5% availability. And so far the QOS is excellent.

So much for the technology. Hehe...

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Tech Perspective: Cable modems vs. DSL

by techperspective In reply to Tech Perspective: Cable m ...

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Tech Perspective: Cable modems vs. DSL

by dennisjh In reply to Tech Perspective: Cable m ...

We are a 3rd party provider of IT consulting and support services in the New England area. Recently, the prime provider for most of our customers went belly-up. With a 30 day window we, like their 3500 other DSl customers, went scrambling to get nother provider. We sign up with two carriers and figured, that whoever got there first would be the winner. Much to our surprise, one of the carriers went under three days later. The other waited for another two weeks to close its doors. Our company, tired of all of the runaround, decided to deal with a wholesaler of DSL instead of a retailer. Enter the phone company. Since most of our customers requested SDSL service to replace the ADSL service, distance restrictions become the key word.Service? Right now, our customers and our company wish we had any service. At this point, we would be happy with poor service as opposed to no service.

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Tech Perspective: Cable modems vs. DSL

by techperspective In reply to Tech Perspective: Cable m ...

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Tech Perspective: Cable modems vs. DSL

by abernawr In reply to Tech Perspective: Cable m ...

The technical perspective is all well and good, but tech support killed my dsl and moved me to cable. I had dsl for 2 months. I hate the PPPoE client. Every call to tech support was a deinstall and reinstall all software first before anything else would happen.
Before I would depend on dsl for my business, get a Service Level Agreement in writing. Then, hold the provider to that Agreement.

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Tech Perspective: Cable modems vs. DSL

by techperspective In reply to Tech Perspective: Cable m ...

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Tech Perspective: Cable modems vs. DSL

by glenne In reply to Tech Perspective: Cable m ...

What is the QOS rating when you sign up for DSL and months later it's still not installed?

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Tech Perspective: Cable modems vs. DSL

by techperspective In reply to Tech Perspective: Cable m ...

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Tech Perspective: Cable modems vs. DSL

by dabutler In reply to Tech Perspective: Cable m ...

In South Jersey, I have had Verizon DSL for about 18 months, and It worked fine. When I wanted to network, however, I opted for cable, and am just as happy with it. I do not have a standard bandwith with cable, as I did with DSL, but at times my download speeds are 5 times what they were with dsl (which was a split 512 down/ 90 up). I am still evaluating the two, have both connected, but am leaning toward dropping the dsl. Both work fine - both have interruptions from time to time. Both arethe same price. Both are easy to use.

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Tech Perspective: Cable modems vs. DSL

by techperspective In reply to Tech Perspective: Cable m ...

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