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The six worst kinds of users (that IT staff have to deal with)

By Jay Garmon Contributor ·
Tags: Off Topic
It's a rage-rant Monday.

My list of half-dozen user nightmares:

1. The Clean Freak
Deletes everything, obsessed with inbox zero, and damn the consequences. Especially dangerous in shared file environments, like Google Apps.

2. The Disgruntled Troll
An exec or client just fired this guy, but didn't tell IT until hours later, and didn't escort him from the building. Guess who just trashed and defragged everything on the network?

3. The Weak Password
If you don't require strong passwords, it's "password." If you do, the password is taped to his/her monitor for easy recall.

4. The Do-It-Yourself-er
Knows just enough to be dangerous, and insists on troubleshooting problems for a few hours before calling support. Always causes way more damage than he fixes. This is the same guy that hoses the local address book by trying to sync his smartphone using unsupported beta apps.

5. The Weirdo
ESPECIALLY dangerous for anyone running cloud apps, this is the jerk that can't help but download unsavory materials, send out 10 billion email forwards, or use his local PC as a torrent server. Guess who just got your entire office banned from Google or Salesforce a TOS violation.

6. The Tech-Ignorant Auditor
Demands an explicit compliance with rules written for paper documents that can't possibly apply in some tech circumstances -- like having 7-year records for a system that was installed 3 years ago. Or contact information for anonymous commenters on the company website. Or a searchable archive of the company Twitter feed (which even Twitter can't produce).

These are the top 6 thorns in my side. What are yours?

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And the reply was

by HAL 9000 Moderator In reply to I got to explain our cont ...

But it has a lead going to it so it must be IT's responsibility, RIGHT? :^0


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Not if it's industrial equipment

by NickNielsen In reply to And the reply was

The line above was my summation of an attempted explanation of the difference between electronic and industrial equipment.

And you have to know this manager to understand why she didn't understand...

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But that's why we have a Fork Lift

by HAL 9000 Moderator In reply to Not if it's industrial eq ...

I'm sure that you could use it after we have finished with it for the day. You'll only have to wait 8 or 9 hours to get it and you'll of course have your Ticket to drive it right? After all we are busy and you have nothing to do all day. ^0


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So true

by JRez In reply to The six worst kinds of us ...

I've experienced them all except for #2, not looking forward to that one!

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I sort of see that a lot kind of

by HAL 9000 Moderator In reply to So true

But it's not someone who has been fired and acting maliciously.

It's the Boss/CEO or whatever you want to call them who are messing things up and don't understand what it is that they are doing.

After all it only took a few minutes to Completely Stuff it up so it will not take you long to fix it will it? :^0


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"it only took a few minutes to Completely Stuff it up"

by CharlieSpencer In reply to I sort of see that a lot ...

To which you reply, "It only takes a couple of minutes to start a house fire; do you think it can be rebuilt in the same amount of time?"

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