By Walters_Computers ·
When i try to connect to the internet through a dial-up connection via my internal modem i get the blue screen of death.With the error trap_cause_unknown i am using a compaq with vista basic with a creative sound card.I have contacted hp we kept trying to connect like 30 times with the same result so in other words it was a waste of time.But i am able to connect through my laptop's modem.So if anyone knows what this error is and can help me fix it please drop me a line.Thanks.

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Sounds like you have the wrong drivers for that modem in Vista....

by ThumbsUp2 In reply to TRAP_CAUSE_UNKNOWN

Either that, or the drivers you do have are corrupt. You'll need to get the Vista drivers for it.

If the modem is built onto the motherboard, you may need the motherboard drivers.

HP should have helped you with this.

In order for us to help, we would need the specifics of your computer, such as the particular model you've got. If your device manager shows you exactly what modem is installed, we might be able to help find the correct drivers for it.

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by HAL 9000 Moderator In reply to Sounds like you have the ...
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And if you do not know which modem you have this may help us out

by OH Smeg In reply to Sounds like you have the ...

Unknown Device Identifier you can download it from here

Though I am more than a bit confused as you say that you can not connect through the Dial UP Modem but then say that you can so I'm not sure what's happening here.


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Do you have any error number that comes up?.

Would be helpful if there were any.

Please post back if you have any more problems or questions.
If this information is useful, please mark as helpful. Thanks.

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