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Troublesome Managers....Need some advice guys !!!

By stargazerr ·
My manager is a very very nice person but he becomes difficult at times.

I am trying to buy an anti virus for the office but my manager is advising me and everyone else to use AVG free edition, which is strictly for home users. We aould get fined a thousand pounds a piece. His reason is that the other offices are using it. The other offices are in another country and are hidden behind a law that says they are ok as long as they are using laptops. But that law is not applicable in the UK.

How do I make him understand??

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Get it in writing

by mary.shaw In reply to Thanx GG

Before you let him go ahead and use AVG free, GET EVERYTHING IN WRITING!!! You may have to be very subtle, get him to send you a memo, save any correspondence referring to this issue. If he's that stubborn and is of the opinion that honesty doesn't count, you can bet that when it doesn't work he's going to pin the whole thing on you and say that he was against it all along. "It's harder to forgive someone for being right than for being wrong." This WILL happen, count on it, so get it in print.

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Good start..

by Repub749 In reply to Ok, from the top.....

GG, you got it nailed, except for the paper trail.

Email them often. I know I'm kinda paranoid about stuff like this, but witnesses can be very forgetful.

I understand what you're going through, though. I worked for a company that was running their entire operation off of a handful of Office copies - and it weren't the OfficeStar variety. I tried to work with them for months, even got a VAR to try to broker with them, but they never moved. So when I quit, I just let the VAR know I was leavin...

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You sure got some dumb managers over there!

by DC Guy In reply to Troublesome Managers....N ...

The complaints we hear about managers in the U.K. are enough to make us feel fortunate that our own aren't quite as bad as we thought they were.

I can't even imagine a manager in the U.S. in a company of any size suggesting that and getting away with it.

The way you handle it depends on your own perception of risk management. If you simply follow your manager's orders, what kind and how much trouble will you be in? Versus: if you challenge him, what kind and how much trouble will you be in then?

Over here, depending on which state's laws you're subject to, you MIGHT not be prosecuted if the software vendor found out. Courts in many jurisdictons are sympathetic to workers' needs to do what they're told in order to feed their families.

So on with the confrontation option. Most impersonal, most likely to resolve the problem, most likely to make the manager steaming mad: Tell your company's legal counsel about this. Once they know about it they have no choice but to act because they will be held responsible.

Almost as bad for you but not quite as likely to solve the problem: Tell your manager's boss. He may be incompetent, he may agree with your boss, he may tell your boss, he may not appreciate people breaking the chain of command, the list of less-than-optimum outcomes is quite long.

Most bureaucratic: Write a memo to somebody. Your boss, his boss, the company president, the corporate attorney (or do you call them solicitors?), your HR (personnel) department. Say that since you're a mere peon you don't presume to be able to interpret the fine print on software shrink-wrap packages, but you're awfully worried that the company could be on the verge of a terrible mistake. Say that you'll obey your manager's orders because you trust him to do the right thing, yet this issue might be worth review by someone trained in the law. No one will really be fooled by your language, but by putting this in writing you have evidence that at least you thought about what you were doing and asked for help. It will put your boss in the uncomfortable position of knowing that your memo is on record and he won't be able to easily weasel out of an accusation. He still won't be happy with you, but in some cases this paper trail could protect you from the worst of his wrath.

The obvious: Talk to your manager. I assume you've already tried that, to no avail. Explained to him what you've explained to us. That his reasoning is faulty and that he could be subjecting you all to the possibility of a crippling fine. That you all love him but nobody loves anybody THAT much.

It might help to get a couple of other employees scared witless about this so he'd hear it from more than one person. Especially if one of them is so scared that HE would talk to the boss instead of you having to do it. ^_^

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I like That

by stargazerr In reply to You sure got some dumb ma ...

I am certainly going to put this in writing. Better yet I can write to our top techie, who also happens to be a partner with the company (why didnt I think of that before??)

And yes you are right, I have talked to my manager about this but to no avail. Told the legal advisor...he told me sit and read AVG's terms and conditions...:@ ... I told him "That's your job.I have read them and I know we will be fined, thats why I am making such a fuss..." .... Honestly !!!

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Details

by johanv In reply to Troublesome Managers....N ...

Without knowing exactly how your site is structured (in terms of hardware/users/etc.) I can only give some vague insight on how I would approach the matter.
Write a detailed report outlining why a certain solution is required. Detail what would be achieved with a solution. Basically, prepare a business case and distribute that to all the relevant stakeholders. Hope that makes sense to you (sometimes I confuse myself ;-))

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Show him

by jck In reply to Troublesome Managers....N ...

Present the facts to him in an email. Both the statement that the software is not free for commercial and/or government use, then show him the legal consequences of his approval of such implementation.

Then in the email ask for a directive from him of what to do. Make sure he states what his order is to you.

Then, you have these options:

- Do what he says and keep that document at home where he orders you to do it...if you don't think you'll go to jail for it...or won't lose your job.

- Take that order in print to his superior, if you think that they'll back you all the way after going over his head for telling you to commit a criminal act at their company.

- Refuse to do it, even if he orders it and risk termination for insubordination. However, you'll have documentation that you were being told to commit a crime and would probably have basis for tort (I don't know English law, but I assume it's fairly close to American) for improper termination.

That's the best I can think to do...cover your own arse in the best way possible for your situation though.

Good luck

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hmm...Yeah my *** is the most important

by stargazerr In reply to Troublesome Managers....N ...

Thanks mates...I am trying everything....

Will let you know which solution works....

Damn these managers

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Write him a respectful lettter

by maxwell edison In reply to Troublesome Managers....N ...

.
Outline, in writing, the reasons a company should always comply to software licensing agreements. Explain how the long term best-interests of the company are compromised by violating the agreements, and you strongly encourage compliance.

Short of refusing to install unlicensed software or going over his head, that's about the best you can do.

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hmmmm

by stargazerr In reply to Write him a respectful le ...

I had a very respectful chat with him...but he isnt ready to listen...

I even tried getting our top techie and partner to say yes...(he agreed, of course, him being a techie). M manager said that he can think about it now since the top techie has said so...but he is taking ages in thinking...All the sales people are pestering me because they dont have a decent anti virus..and I dont really want to tell them to use AVG Free because then it will be harder to convert them

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Take the pestering

by gadgetgirl In reply to hmmmm

and keep the soft line. By not letting them use AVG free, you're keeping the ball in your court. You're right, you'd never convert them.

But keep a note of who is pestering, why and how many. This is your evidence for getting a better AV than the one you're currently using. (Regardless of which one)

As for persuasion - if in doubt, a brick over the head normally helps a lot, I find, should the prospect of fines have no effect.....

I assume he'll do "the usual" - if he agrees not to use the free one, he'll then take ages to decide what to do next....which is where your pester list comes in handy in confirming that you need a rapid solution - - which you will have already researched, costed and sorted out well in advance of being asked, won't you ????!!!!

GG

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